Get updates on the latest fraud schemes we’re seeing at Canada Life.
Canada Life is warning of possible phishing attempts or other malicious messages targeting individuals with connections to the company. Learn more here.
We are aware of various scams misusing the Canada Life brand and pretending to be from our company.
Canada Life will never contact you unexpectedly and ask you to provide personal information – we will only ever ask for sensitive information in response to an inquiry from you. If you receive a call or message that appears to come from Canada Life and are unsure if it’s legitimate, get in touch with us via our Report fraud page to verify that it really came from us.
We investigate all reports of scams. As we uncover new activities where more focused guidance would be helpful, we will publish fraud alerts on this page to give you clear details on what to watch for.
Here are the more prominent scams we are aware of:
Fraudsters are sending emails directing recipients to take various actions including clicking on attachments or potentially malicious links and providing sensitive information.
How they start
We are aware of various phishing campaigns affecting both Canada Life customers and the public. Fraudsters are impersonating Canada Life through emails directing recipients to take actions including clicking on potentially malicious attachments or links or providing sensitive information.
What to watch for
The content of the email varies, but it often says you have an unclaimed refund or asks you to validate personal information.
We have observed that these phishing emails often include familiar logos, company or product names, language, formatting and other company-owned content designed to gain your trust. Many of the emails are from a spoofed “no-reply@canadalife.com” email address, so they appear as though they are coming from a legitimate Canada Life account.
How to help protect yourself
If you receive an email that you suspect is fake, please report it to our Corporate Investigations team right away.
Using “spoofed” phone numbers that appear to be coming from Canada Life, callers claim to be investigating a fraudulent medical claim submitted from overseas in your name.
How they start
We are aware of fraudulent phone calls specifically targeting Canada Life employees, advisors, clients and members of the public.
These calls are coming from “spoofed” phone numbers that appear to be coming from a legitimate Canada Life number. The caller will often mention personal details like your address and email to make themselves sound credible.
What to watch for
The caller typically claims to be investigating a fraudulent medical claim submitted in your name from overseas.
These calls are not legitimate, and the caller may attempt to collect or confirm personal information. Canada Life will only ask you to provide sensitive information in response to an inquiry from you and will never ask you to provide your password or one-time codes.
How to help protect yourself
If you receive a call that you suspect is fake, please report it to our Corporate Investigations team right away.
We are aware of people calling members of the public about Canada Life insurance policies that they say belonged to recently deceased relatives.
How they start
We are aware of people impersonating Canada Life representatives. They also may be using the name London Life.
What to watch for
These fraudsters are calling members of the public about Canada Life insurance policies that they say belonged to recently deceased relatives.
They will ask people to send money or gift cards to facilitate claim payments.
Please be aware that this is fraudulent activity. We’ll never ask you to compensate us in any form to facilitate claim payments for any of our products.
How to help protect yourself
If you get a call from someone you suspect is falsely representing Canada Life, don’t provide any personal, financial or banking information, and don’t respond to any requests for any kind of compensation.
If you receive a call that you suspect is fake, please report it to our Corporate Investigations team right away.
We have received reports of fake Canada Life job postings on social media, job boards and other websites.
How they start
We have received reports of fake Canada Life job postings on social media, job boards and other websites. The job postings may look legitimate, but they link to a location other than our official careers websiteOpens a new website in a new windowOpens a new website in a new window.
What to watch for
Fraudsters may invite you to an interview via a chat app. They may also instruct you to provide personal information or send money via an e-transfer or other method.
Please note that Canada Life will never request money from a new hire as a condition of employment. If you see a job advertised, check to see if that job is actually posted on our official careers websiteOpens a new website in a new windowOpens a new website in a new window.
How to help protect yourself
If you see a job posting you suspect is fake, please report it to our Corporate Investigations team right away.
Concerned it might be fraud? Let us know right away.