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I’m part of a plan through my workplace or other group.
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I need forms to manage a group plan for an organization.
The claims process will depend on whether you have coverage through your employer or advisor. Here’s everything you need to know about how to submit a claim and what will happen afterwards.
The claims process will depend on whether you have coverage through your employer or advisor. Here’s everything you need to know about how to submit a claim and what will happen afterwards.
Please refer to your particular Certificate for specific details about submitting a claim. Generally, after you submit a claim, you can expect a response from Canada Life within 2-5 days. After that, if you have additional information to submit, you can do so. You should submit all necessary information as soon as possible. For life claims, you should submit a claim within a year following the death of the certificate holder. For all other claims you should submit a claim within 90 days or within the time period set out in your Certificate, whichever is shorter. If you are not satisfied with the decision, you can appeal at any time. To appeal a claim you should provide us with information not already submitted and we would be pleased to review your appeal. If you are not satisfied with our decision or process, Canada Life has established Customer Complaints Handling Procedures. Please refer to the information here.
Information for residents of Saskatchewan: If you reside in the Province of Saskatchewan, the contact information for the Superintendent of Insurance is:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, SK S4P 4H2
(306) 787-6700
fcaa@gov.sk.ca
The claims process will depend on whether you have coverage through your employer or advisor. Here’s everything you need to know about how to submit a claim and what will happen afterwards.
If you're looking for policy information, links, or forms, you're in the right place. The information, links, and forms on this page are applicable to Canada Life or former London Life or Great-West Life policies.