Skip to main content

How Canada Life is supporting you during COVID-19. Learn more

Your web browser is out-of-date. For the best experience, please update to a modern browser like Chrome, Edge, Safari or Mozilla Firefox.

Online privacy statement and other terms of use

At Canada Life we're committed to respecting your privacy. We honour this commitment through:

  • The terms and conditions below.
  • The terms and conditions you agree to when you register for one of our websites or mobile applications.
  • The other terms and conditions that apply when you transact business with us either electronically or on paper.
  • Our Privacy guidelinesOpens in a new window.  

Use of our websites and mobile applications (collectively referred to as Online Services) are also governed by the following terms and conditions.

Please read these terms and conditions carefully, as by using our Online Services, you are agreeing to them.

These terms and conditions may change so we recommend you review them regularly.

If you disagree with these terms and conditions, don't use our Online Services.

Certain Online Services have additional terms and conditions that apply to their use, which are provided at registration.

Limited license and use

The Canada Life Assurance Company and its Canadian subsidiaries are referred to as Canada Life.

You are granted a limited license to display the contents of the Site and can print, download and use the materials on the Site only for informational and educational purposes, and for doing business with us.

You agree not to, or allow others to attempt or actually disrupt, impair or interfere with, alter or modify our Online Services or any of its content, including all copyright and other notices.

Our Online Services aren't intended to provide you with any personalized financial or insurance advice unless we specify.

Our Online Services aren't intended to provide legal, accounting, tax, medical or other professional advice unless we specify.

You also have access to personal advice from one of our representatives, and you can get advice from any other appropriate professional advisor as you see fit.

All products and services are subject to the terms and conditions of any applicable contracts and laws.

Our products and services and those of other companies described on our Online Services are available only where they are allowed to be offered within Canada.

The applicable laws of Manitoba and Canada govern the use of our Online Services. Any legal actions arising out of the use of the Online Services must be must be started in either Manitoba or your province or territory of residence in Canada.

If you access our Online Services on behalf of another party, you confirm you are authorized to do so.

You'll be responsible for and indemnify (reimburse) us if the party you're acting on behalf of claims you weren't authorized or you submitted inaccurate information.

Other organizations or sites might link to our Online Services or we might link to them. This doesn't mean we endorse their products or services. Canada Life (including our employees, officers and directors) isn't responsible for any of these sites or their content, and links are not an endorsement or recommendation of any other organization or site, or any of their products, services or content.

Other companies provide tools and programs for us in connection with our Online Services. You may be linked to their servers and your information might be shared with them.

When you use these tools or visit sites we link to, your use of them is subject to their terms and conditions, and Canada Life (including our employees, officers and directors) isn't responsible for any loss that results.

Internet safeguards

Our safeguards are in place to protect the security and confidentiality of your personal information. But, we can't guarantee your privacy and confidentiality.

You acknowledge you may be subject to access or manipulation by, or disclosure to, third parties from using our Online Services. Canada Life (including our employees, officers and directors) isn't responsible or liable for your, or anyone else's, damages in connection with any privacy, confidentiality or security violation.

Online privacy

How we collect, use and disclose your personal information when you use our Online Services: 

Email security

The security of email communication can't be guaranteed. You shouldn't email us sensitive information (including personal information such as your social insurance number or birthday). If you want to send private or confidential information to us or a third party, you may do so by other means.

Cookies and web beacons

Cookies are used when you read or download information on our Online Services, or receive our emails. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We may use the information stored on your cookie to make your next visit to our site easier. Cookies help us make improvements to make our pages relevant and useful to you. We also use them for advertising-related purposes during future visits.

We use 2 types of cookies:

  1. Session cookies are erased when you close your browser and leave our website.
  2. Persistent cookies remain on your computer when you close your browser and leave our Online Services.

Cookies set by Canada Life are called "first-party cookies." Cookies set by parties other than us are called "third-party cookies." These cookies allow third-party features or functionality to be provided on or through the website, such as through advertising and interactive content and analytics.

Web beacons are also referred to as "pixel tags." They are embedded in a web page and are not usually visible to you. Web beacons are used for many of the same purposes as cookies. They allow us or agents acting on Canada Life's behalf to gather aggregate statistics about website usage patterns, including how many times a link or a page on a website is visited.

The type of data being collected

We gather data when you interact with our Online Services. The data we collect includes your IP address, information about how visitors explore our websites and about the number of new and repeat visitors, the pages they visited on our website, the date and time of their visits, the length of the visits, the referral URL, and information about the device and browser used and other similar details.

We also offer location-enabled services within some of our mobile applications, such as Google Maps. If you use mobile applications, these services may receive information about your actual location or information that can be used to approximate your location. You are always notified by the geolocation service, which you have the option to refuse.

With whom the data is shared

We use web analytics tools such as Adobe Analytics. Advertising tools are provided to us by advertising partners (like Google, Facebook, LinkedIn and Twitter) and the advertising pixel tags on our website are deployed through Adobe Tag Manager. We share the information from cookies and web beacons with these partners or other agents to analyze online activity on our Online Services or to track online advertisements.

How to opt out of targeted advertising

You can choose not to allow your information from cookies and web beacons to be used for targeted advertising by turning off personalized ads in Facebook, LinkedIn, or Twitter, turning off cookies, opting out of ads or using private browsing.

Canadian users can also opt out through the Digital Advertising Alliance of Canada's website.

How to block cookies

You can change your browser settings to block cookies from being stored on your computer or mobile device. The 'help' menu of your browser should provide information on how to manage your cookie settings.

To block cookies when using your mobile device, refer to the procedure for turning cookies on or off in your browser app. Please be aware, however, that blocking cookies may prevent some pages on our website or some parts of our application from displaying correctly, and some features may not be available.

Social media

Canada Life is active with social media and invites you to share your comments and thoughts through our platforms.

We aren’t affiliated with the providers of the social media platforms we use. As such, we discourage the sharing of personal information through social media platforms. If you share personal information with us over our social media platforms, it may be disclosed to our employees, representatives and third-party service providers. These third-party service providers may be responsible for handling our social media accounts, including responding to questions or issues you raise.

Content that you post on our social media platforms is not private and may be seen by anyone who visits our platform. When you share information in public comments or posts, you agree that it is not confidential. If you’re sharing another individual’s information, you agree you have the permission of the individual to do so.

Canada Life reserves the right to remove any posts or comments that constitute or include sensitive personal information, personal attacks, defamatory, abusive or hateful comments, or any content containing a virus.

Availability

Our Online Services, in whole or in part, may occasionally be unavailable because of maintenance, updates or other causes that may be beyond our control. Any or all of our Online Services may change at any time without notice.

Copyright

Our Online Services were developed by Canada Life and are our property. All information and materials contained in our Online Services are protected by copyright, trademark and/or other intellectual property laws of Canada and other countries, and are the property of their respective owner(s). Subject to the limited license to use our Online Services, no one may copy, redistribute, reproduce or republish in any form, or link to our Online Services or its contents in any manner whatsoever, including by way of hyperlinks or framing, unless that person has obtained the prior written consent of Canada Life. Any infringement of the rights of Canada Life may result in legal action.

Trademarks

Canada Life owns or has obtained the right to use the trademarks, logos and domain names used on our Online Services. The trademarks are protected by Canadian and foreign trademark laws. All rights reserved. The display of trademarks on our Online Services shouldn't be construed as an implied license to use such trademarks.

Canada Life, the design, and marks displayed on the Online Services followed by the TM symbol at first time of use are registered or unregistered trademarks of The Canada Life Assurance Company or a third party. Third-party marks are used with permission or under license.

General disclaimer

We do our best to make sure all the information on our Online Services is reliable and accurate, but we can't guarantee it. If there's any difference between the information provided on or through our Online Services and the information in our records, the information in our records prevails.

Unless we specify, nothing on our Online Services forms a contract other than as it relates to the use of the Online Services or as may be expressly provided. If there's any difference between the information on our Online Services and the terms of a product or service we or a third-party offer, the terms for that product or service prevail.

We always try to make sure our Online Services are working at their best, but we can't guarantee you won't experience errors, interruptions or browser issues. We also can't guarantee communication to or from our Online Services is private, confidential or secure.

We don't make and expressly disclaim any representations or warranties whatsoever relating to or arising from your use of our Online Services.

You agree neither Canada Life nor any third party (including their employees, officers and directors) shall be liable to you for loss of data, computer time or any loss or damage of any nature whatsoever attributable to your use or inability to use the Online Services for any reason whatsoever or to any action or inaction on the part of Canada Life. This includes any direct, indirect, special, consequential or exemplary damages, even if Canada Life has been advised of the possibility, including but not limited to lost profits, lost opportunities or business revenues, loss of goodwill, or failure to realize expected savings.

Canada Life provides you with access to our Online Services through network providers and other suppliers. It's your responsibility to make sure your own network is secure. Canada Life (including our employees, officers and directors) isn't responsible for any loss from a security breach or from you sending private or sensitive information over the Internet.

If anything in this agreement turns out to be unenforceable or invalid, the rest of it still applies. 

More information

Contact us for more information about the terms and conditions for our Online Services, to request a copy of Canada Life's Privacy guidelines or to request authorization to reproduce or distribute our content. If you need an alternate way to contact us, visit our Accessibility page.

The Canada Life Assurance Company
Communication Services
330 University Ave.
Toronto ON  M5G 1R8 

Contact Canada Life