1. Log in to My Canada Life At Work™Opens a new website in a new windowOpens a new website in a new window.
2. Select Make a claim. 
3. Select Start a claim. 
4. Select who the claim is for. 
5. Select which type of claim. 
6. Select the type of professional who provided the service. 
7. Fill in the information about who provided the service. 
8. Answer a few questions about the claim, like whether you needed a doctor’s referral or if you need the service because of an accident. 
9. Enter how much it cost.
10. Attach your receipt as a JPG, JPEG, TIFF, PNG or PDF file.
11. Review your claim details.
12. Select Submit. 

If you’re using the My Canada Life at Work app, it’s a similar journey:

1. Log in to My Canada Life At Work™.
2. Select Benefits from the navigation bar. 
3. Select Make a claim. 
4. Select Start a claim.
5. Select who the claim is for. 
6. Select which type of claim. 
7. Select the type of professional who provided the service. 
8. Fill in the information about who provided the service. 
9. Answer a few questions about the claim, like whether you needed a doctor’s referral or if you need the service because of an accident.
10. Enter how much it cost. 
11. Attach your receipt. 
12. Review your claim details. 
13. Select Submit.

You can also submit a paper claim by mail.

1. Download and print the form for the kind of expense you’re claiming.
2. Attach all original receipts supporting your claim. We don’t accept photocopies. Your original receipts will not be returned. 
3. Use the mailing address on the form to send it to us.

You can check the status of your Canada Life health claim online through My Canada Life at Work.  
 
Select Recent claims to find up-to-date status information about your claims. 
 
You can also reach out by phone to check the status of your claim.  
 
Call us at 1-866-430-2863 for Freedom to Choose health and dental claim questions. 

Call us at 1-800-957-9777 for workplace insurance claims. 

We suggest waiting about ten days after you submit it to follow up on your claim status.