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Out-of-country claim forms

Are you currently experiencing a medical emergency while travelling?

Call us 24/7 from anywhere in the world for help during a medical emergency. 

How to submit a claim

Use these forms to submit a claim for medical expenses incurred while travelling.

You should use these forms if:

  • You have coverage through your employer or an advisor
  • You've travelled abroad, or have travelled within Canada more than 500km from your home

The type of form(s) you'll need to complete a claim will depend on the type of coverage you have. Please read the instructions carefully to make sure you complete the right forms.

To submit your claim, you'll either need to sign in to GroupNet or download the form and return it to us. Adobe Reader XI or higherOpens a new website in a new window - Opens in a new window  is required to save and fill out a form.

If you're unsure of which forms you should use, call our Out-of-Country Claims department at 1-800-957-9777.

Submit a claim if you have coverage through your employer

Use these forms to submit a claim for reimbursement if you've incurred out-of-pocket expenses for a medical emergency.

You'll need to complete the relevant out-of-country claim forms along with the provincial/territorial form that matches your residential address

Step 1 - Enter your policy number

Step 2 – Download the relevant forms

Step 3 –  Sign in to GroupNet via the website to submit your completed claim. Please note that submitting forms through the GroupNet app is not supported at this time.

Submit a claim if you have individual coverage

Use these forms if you have PlanDirect or a Sonata plan.

You'll need to complete the relevant out-of-country claim forms along with the provincial/territorial form that matches your residential address.

Step 1 - Download the Out-of-Country claims form – M5975(IHP)

Step 2 - Choose your province of residence, and download the provincial third-party agreement

Step 3 –  Sign in to GroupNet via the websiteOpens a new website in a new window - Opens in a new window to submit your completed claim. Please note that submitting forms through the GroupNet app is not supported at this time.

For any assistance with making a claim, contact our Individual Health Unit customer service on 1-800-430-2863.

Not the forms you're looking for? Go back to the find a form page.