Short-term and long-term disability income benefits
How to make a claim
Use these forms to claim income benefits if you have short- or long-term disability coverage through your employer/plan sponsor.
If you have coverage through your own advisor, you can submit a disability claim for your personal policy.
To make a claim for coverage through your employer/plan sponsor, follow these steps:
- Complete a consent form – Download the agreement, fill it out in Adobe Reader (not your browser), and save.
- Complete an employee statement – Download the statement, fill it out in Adobe Reader (not your browser), and save.
- Request a completed physician’s report – Select the form for your condition and ask your doctor to complete it. If you’re missing work because you have a COVID-19 diagnosis or pending test, you can complete this step yourself, without a doctor’s help.
If you can’t sign these documents digitally, leave that field blank for now. We’ll follow up when it’s safe to get a signature in person.
Submit your claim – Attach all 3 completed forms to our online claims process. You’ll need to add a few more details about yourself and your plan. Then, select Submit once you’re done.
It’s best to submit online, but you have options if you can’t.
You can mail or fax your forms to your local Disability Management Services Office – just know that the response might be delayed right now. If you have questions about submitting online, call us at 1-855-755-6729.
Waiting for a response?
It’s natural to want to hear back soon. If you have questions about your claim or want to know its status, call or email your local Disability Management Services Office.
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Use this form to apply for disability benefits. It contains instructions for making a disability claim, including what you’ll need from the doctor.
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Use this form to permit Canada Life to collect, use and exchange info about your claim with your health care providers, employers and others.
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Use this form to make a disability claim if you have a diagnosis of COVID-19, or if you have symptoms and are waiting for test results.
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Use this form to make a disability claim because of cancer conditions. You’ll need your doctor to fill in some sections.
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Use this form to make a disability claim because of cardiac conditions. You’ll need your doctor to fill in some sections.
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Use this form to make a disability claim because of mental health conditions. You’ll need your doctor to fill in some sections.
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Use this form to make a disability claim caused by musculo-skeletal conditions. You'll need your doctor to fill in some sections.
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Use this form to make a long-term disability claim if your disability is caused by a condition that doesn't fit in another category. You'll need your doctor to fill in some sections.
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Use this form to make a claim for short-term disability or for early referral services. You’ll need your doctor to fill in some sections.
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Use these forms if you want to download disability claim forms for all medical conditions. You'll need your doctor to fill in some sections.
Not forms you're looking for? Go back to the find a form page.