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How Canada Life is supporting you during COVID-19. Learn more

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Short-term and long-term disability income benefits

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How to make a claim

Use these forms to claim income benefits if you have short- or long-term disability coverage through your employer/plan sponsor.

If you have coverage through your own advisor, you can submit a disability claim for your personal policy.

To make a claim for coverage through your employer/plan sponsor, follow these steps:

  1. Complete a consent form – Download the agreement, fill it out in Adobe Reader (not your browser), and save.
  2. Complete an employee statement – Download the statement, fill it out in Adobe Reader (not your browser), and save.
  3. Request a completed physician’s report – Select the form for your condition and ask your doctor to complete it. If you’re missing work because you have a COVID-19 diagnosis or pending test, you can complete this step yourself, without a doctor’s help.

If you can’t sign these documents digitally, leave that field blank for now. We’ll follow up when it’s safe to get a signature in person.

Submit your claim – Attach all 3 completed forms to our online claims process. You’ll need to add a few more details about yourself and your plan. Then, select Submit once you’re done.

It’s best to submit online, but you have options if you can’t.

You can mail or fax your forms to your local Disability Management Services Office – just know that the response might be delayed right now. If you have questions about submitting online, call us at 1-855-755-6729.

Waiting for a response?

It’s natural to want to hear back soon. If you have questions about your claim or want to know its status, call or email your local Disability Management Services Office.

Not forms you're looking for? Go back to the find a form page.