Please refer to your particular Certificate for specific details about submitting a claim. Generally, after you submit a claim, you can expect a response from Canada Life within 2-5 days. After that, if you have additional information to submit, you can do so. You should submit all necessary information as soon as possible. For life claims, you should submit a claim within a year following the death of the certificate holder. For all other claims you should submit a claim within 90 days or within the time period set out in your Certificate, whichever is shorter. If you are not satisfied with the decision, you can appeal at any time. To appeal a claim you should provide us with information not already submitted and we would be pleased to review your appeal. If you are not satisfied with our decision or process, Canada Life has established Customer Complaints Handling Procedures. Please refer to the information here.
Information for residents of Saskatchewan: If you reside in the Province of Saskatchewan, the contact information for the Superintendent of Insurance is:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, SK S4P 4H2
(306) 787-67003 0 6 % 2 0 7 8 7 6 7 0 0