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How Canada Life is supporting you during COVID-19. Learn more

The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Learn more

The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Learn more

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Freedom 55 Financial is a division of The Canada Life Assurance Company and the information you requested can be found here.

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Drugs from pharmacies, clinics or physicians.

Chiropractors, physiotherapists, massage therapists, psychologists and more.

Medical equipment, appliances and services.

Dental procedures, consultations and laboratory fees.

Eye exams, laser eye surgery, glasses and contact lenses.

Claim expenses through a wellness or lifestyle account.

For plan members who have a Health SolutionsPlus Visa payment card.

For people who have a healthcare spending account.

For people covered under one of these select plans.

 Use these forms to submit a claim for medical expenses incurred while travelling. 

Use this form to request coverage of a brand name drug.

Use this form to request an assessment for nursing care.

Use this form to request the review of a prescribed drug dosage.

Use this form to request an estimate for a Continuous Glucose Monitor.

Use this form to request coverage for a Positive Airway Pressure (PAP) machine.

Use these forms to submit your prescription drug claim for approval before you apply for reimbursement.

If you have coverage through your employer or plan sponsor, use this form to request coverage for an originator biologic drug.  

If you have coverage through your employer or plan sponsor, use this form to make a medical cannabis claim for approval before you apply for reimbursement. 

Use these forms to start a short-term, long-term or early referral services disability claim if an illness or injury is keeping you from working.

Use these forms to make a claim for accidental death, dismemberment or specific loss.

Use these forms to start a critical illness claim.

Use these forms to make a life insurance claim as a beneficiary or estate representative.

Use these forms to apply for a lump sum portion of your life insurance following a terminal diagnosis.

Use this form to request a waiver of life insurance premiums if there’s a disability keeping you from working.

Use this form to apply for coverage for a child who is no longer a minor but is fully dependent on you financially.

Use this form to designate a beneficiary or beneficiaries or appoint a trustee for a beneficiary who is a minor or lacks legal capacity.

Use this form to change from a smoker to a non-smoker rate for optional critical or life insurance benefits.

Set up direct deposit or pre-authorized payments using these forms.

Use these forms to make changes to your trustee or designated beneficiary.

Make changes to your Portable Life and Accidental Death and Dismemberment (AD&D) insurance.

Make a claim on a Portable Benefits life insurance plan.

Make a claim on your Portable Accidental Death and Dismemberment (AD&D) insurance.

Make a claim on your Portable Critical Illness coverage.

Use these forms to apply for a TFSA, RRSP, RIF, NRSP and annuity.

Use these forms to make a lump sum contribution to your TSFA, RRSP and NRSP.

Use these forms to transfer other registered investments to your TSFA, RRSP and NRSP.

Use this form to provide investment instructions for your RRSP, TSFA and NRSP plans.

Find out more about the admin fees associated with your NextStep plan, and when they’re payable. 

Can’t find what you’re looking for?

You need to work with your workplace’s benefits plan administrator to make certain changes to your coverage.

Reach out to your plan administrator if you would like to:

  • Enrol in your workplace benefits plan.
  • Provide evidence of insurability required for benefits that need medical underwriting like excess life insurance coverage.
  • Make specific updates that affect your coverage like adding or removing dependents and opting out of coverage. But if you want to make updates like change of address, you can do those yourself using your online account.
  • Apply for optional insurance coverage like accidental death and dismemberment or critical illness.
  • Convert your workplace life insurance coverage into a personal policy.

Please refer to your particular Certificate for specific details about submitting a claim. Generally, after you submit a claim, you can expect a response from Canada Life within 2-5 days. After that, if you have additional information to submit, you can do so. You should submit all necessary information as soon as possible. For life claims, you should submit a claim within a year following the death of the certificate holder. For all other claims you should submit a claim within 90 days or within the time period set out in your Certificate, whichever is shorter. If you are not satisfied with the decision, you can appeal at any time. To appeal a claim you should provide us with information not already submitted and we would be pleased to review your appeal. If you are not satisfied with our decision or process, Canada Life has established Customer Complaints Handling Procedures. Please refer to the information here.

Information for residents of Saskatchewan:  If you reside in the Province of Saskatchewan, the contact information for the Superintendent of Insurance is:

Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, SK S4P 4H2
(306) 787-6700
fcaa@gov.sk.ca

As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. It will take some time to update our websites, materials and forms, so until we’re done, all references to Great-West Life or London Life are to be understood as referring to The Canada Life Assurance Company.