Can’t find what you’re looking for?
You need to work with your workplace’s benefits plan administrator to make certain changes to your coverage.
Reach out to your plan administrator if you would like to:
- Enrol in your workplace benefits plan.
- Provide evidence of insurability required for benefits that need medical underwriting like excess life insurance coverage.
- Make specific updates that affect your coverage like adding or removing dependents and opting out of coverage. But if you want to make updates like change of address, you can do those yourself using your online account.
- Apply for optional insurance coverage like accidental death and dismemberment or critical illness.
- Convert your workplace life insurance coverage into a personal policy.
The claims process will depend on your type of coverage. Here’s everything you need to know about how to submit a claim and what will happen afterwards.
The claims process will depend on your type of coverage. Here’s everything you need to know about how to submit a claim and what will happen afterwards.
Please refer to your particular Certificate for specific details about submitting a claim. Generally, after you submit a claim, you can expect a response from Canada Life within 2-5 days. After that, if you have additional information to submit, you can do so. You should submit all necessary information as soon as possible. For life claims, you should submit a claim within a year following the death of the certificate holder. For all other claims you should submit a claim within 90 days or within the time period set out in your Certificate, whichever is shorter. If you are not satisfied with the decision, you can appeal at any time. To appeal a claim you should provide us with information not already submitted and we would be pleased to review your appeal. If you are not satisfied with our decision or process, Canada Life has established Customer Complaints Handling Procedures. Please refer to the information here.
Information for residents of Saskatchewan: If you reside in the Province of Saskatchewan, the contact information for the Superintendent of Insurance is:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, SK S4P 4H2
(306) 787-6700
fcaa@gov.sk.ca
The claims process will depend on your type of coverage. Here’s everything you need to know about how to submit a claim and what will happen afterwards.
As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. It will take some time to update our websites, materials and forms, so until we’re done, all references to Great-West Life or London Life are to be understood as referring to The Canada Life Assurance Company.