Prescription drug expenses
Use this form to claim prescription drug expenses.
I'm a Freedom to Choose™ health and dental insurance customer
Use these forms if you bought an individual plan for yourself and/or your family
Vision expenses
Use this form to claim vision care expenses, including prescription glasses and contact lenses.
Trip cancellation or interruption insurance
Use this form to request reimbursement for expenses you incurred when your trip was cancelled or interrupted due to illness.
Request coverage for a brand name drug
Use this form to request coverage for a brand name drug before you apply for reimbursement.
Request for coverage for a Positive Airway Pressure (PAP) machine
Use this form to request coverage for a PAP machine.
Accidental death or dismemberment
Make a claim for accidental death, dismemberment or specific loss.
Direct deposit authorization
Use this form to set up direct debit and receive claim reimbursements straight into your bank account.
Beneficiary designation in case of accidental death
Use this form to designate 1 or more beneficiaries in the case of your accidental death.
How we handle claims
The claims process will depend on your type of coverage. Here’s everything you need to know about how to submit a claim and what will happen afterwards.
Please refer to your particular Certificate for specific details about submitting a claim. Generally, after you submit a claim, you can expect a response from Canada Life within 2-5 days. After that, if you have additional information to submit, you can do so. You should submit all necessary information as soon as possible. For life claims, you should submit a claim within a year following the death of the certificate holder. For all other claims you should submit a claim within 90 days or within the time period set out in your Certificate, whichever is shorter. If you are not satisfied with the decision, you can appeal at any time. To appeal a claim you should provide us with information not already submitted and we would be pleased to review your appeal. If you are not satisfied with our decision or process, Canada Life has established Customer Complaints Handling Procedures. Please refer to the information here.
Information for residents of Saskatchewan: If you reside in the Province of Saskatchewan, the contact information for the Superintendent of Insurance is:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, SK S4P 4H2
(306) 787-67003 0 6 % 2 0 7 8 7 6 7 0 0
fcaa@gov.sk.ca