How do I change my multi-factor authentication (MFA) settings in My Canada Life At Work?

You can change your MFA settings, including your phone number, through your My Canada Life At Work account.

Here’s how to do it:

1. Sign in to My Canada Life At Work
2. Select Profile
3. Select Security preferences
4. Select Multi-factor authentication

 

Can I turn off MFA on My Canada Life At Work?

 

No. You can’t turn off multi-factor authentication for My Canada Life At Work.

 

This is because multi-factor authentication adds an extra layer of security to your account, making it more difficult for unauthorized individuals to access your personal information, even if they know your password.

 

What if I don't have a phone?

 

If you don't have a mobile phone, you can choose to receive one-time passcodes via a phone call to your landline.

 

If you don’t have a landline either, you use one of our alternate secure options for your second verification factor.

 

Authenticator app: you can set up a dedicated app to generate time-sensitive verification codes. Codes are generated locally on your device and cannot be intercepted.

 

Biometrics: if your device supports biometrics, you can verify your identity using your device’s built-in fingerprint or facial recognition.