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Protecting your privacy outside of Canada

Service providers inside and outside of Canada

Canada Life is a Canadian company and as such, most of our business activities take place within Canada. However, in order to give a high level of cost-effective service to our customers, we may ask service providers to assist us. We take great care in the selection of service providers because of our commitment to a consistent high level of service and quality.

Some service providers may be based outside of Canada, or use systems, data support or employees located outside of Canada.

Service providers include, but are not limited to:

  • Paramedical examiners
  • Medical laboratories
  • The Medical Information Bureau
  • Specialty coverage providers for expatriates
  • Local independent medical examiners
  • Pharmacy benefits managers
  • Travel assistance providers

The transfer of information in and out of Canada

In day-to-day business, personal information Footnote 1  about you may be collected from outside of Canada, or communicated outside of Canada, so that we or our authorized service providers can:

  • Administer your application
  • Administer your financial product or the benefits or claims under your insurance or other benefits coverage
  • Provide you with services related to the products you have with us

For example, we may collect or share personal information outside of Canada:

  • When you are located outside of Canada and we talk with a service provider at your location
  • When you apply for coverage that is medically underwritten, and to assist in underwriting we send your blood sample to a lab in the United States that specializes in these services
  • When you submit a claim incurred while outside of Canada and we contact the healthcare provider to obtain more details about your claim

Collection and communication of personal information may occur in any country outside of Canada, depending on the situation.

The protection of personal information by service providers

We require that our service providers protect your personal information properly in a manner consistent with our Privacy Guidelines and in accordance with law in their jurisdiction.

We require that service providers collect, use or share your personal information only for purposes that we have authorized.

Personal information may always be shared with law enforcement and other authorities where permitted or required by law, both inside and outside of Canada.

Any concern, question or request related to the collection and communication of personal information outside of Canada should be made in writing. For more information, contact the Chief Compliance Officer using the below contact information:

Chief Compliance Officer
Canada Life
100 Osborne Street North
Winnipeg MB
R3C 3A5
Footnote 1
1 Personal Information is information about an identifiable individual. It includes, but is not limited to, health and financial information.