Skip to main content

How Canada Life is supporting you during COVID-19. Learn more

Your web browser is out-of-date. For the best experience, please update to a modern browser like Chrome, Edge, Safari or Mozilla Firefox.

Online Privacy Statement

We are committed to respecting your privacy. This Online Privacy Statement applies to the Canada Life websites and mobile applications (the “Online Services”) and explains how we collect, use and disclose your personal information Footnote 1 when you use the Online Services.

Your Consent

By using Online Services, you acknowledge that you have read and understand this Online Privacy Statement. This Statement may be changed without notice to you, so we recommend you review it regularly.

The statement supplements our Social Media Guideline, Privacy Guidelines and any other terms or agreements that may apply to your relationship with us.

Privacy and Confidentiality

We have safeguards in place to protect the security and confidentiality of your personal information. However, the Internet is not a secure place where privacy and confidentiality can be guaranteed. Your confidential use of the Online Services can’t be guaranteed, and you acknowledge that your use of the Online Services may be subject to access or manipulation by, or disclosure to, third parties. Canada Life is not responsible or liable for any damages that you or any other person may suffer in connection with any such violation of privacy, confidentiality or security.

Personal Information Collected

Certain Online Services may require you to provide personal information to access the service. Such personal information (for example, your name, birthday, postal code, and email address if applicable) is used to help provide you with a secure, private and convenient experience.

For Online Services requiring you to register, your personal information may be used for:

  • Identity verification: This information is used to confirm your identity when registering for access to certain Online Services. The information is matched against our existing records to allow you to register.
  • Communication with Canada Life: If you send Canada Life an email through our “Contact Us” feature, we’ll use the email address you provide at registration to contact you with our reply. If your email address changes, you can always change the email address we have on record on either the “Contact Us” page, or in the “Your Profile” section of the website.
  • Forgotten User Name or Password: If you forget either your user name or password, it is simple to recover them online by going through our Forgotten User Name or Password services, available from the Sign In page. To confirm your identity before showing either of these items, we match what you enter against the information collected during your registration.

What your information will not be used for:

  • Marketing from Canada Life: You won’t receive any marketing or advertisements from Canada Life at the email address you provide, without your consent.
  • Marketing from third parties: We’ll never sell your individual information to third parties.

Email Security

The security of email communication can’t be guaranteed. Sensitive information (including all personal information such as your Social Insurance Number or birthday) should not be sent to us by email. If you wish to communicate or send private or confidential information to us or a third party, you may do so by other means.

Cookies and Web Beacons

When you visit our websites or use our apps, read, click or download information, or receive emails from us in response to your requests, your computer may be offered “cookies”. Cookies are small text files that are stored on your computer or mobile device when you visit a website. The next time you visit our website, we may use the information stored on your cookie to make your visit easier and to help us to make continual improvements so that we can update our pages to stay relevant and useful to you.

Canada Life uses two types of cookies: session cookies, which are temporary cookies that are erased when you close your internet browser and leave our website, and persistent cookies, that remain on your computer when you close your internet browser and leave our website. Some cookies are used to allow you to browse our website and to see certain features, while others are used to provide information on your browsing to allow us to improve our website, and for advertising-related purposes during future visits.

Cookies set by Canada Life are called “first party cookies”. Cookies set by parties other than us are called “third party cookies”. Third party cookies allow third party features or functionality to be provided on or through the website such as through advertising and interactive content and analytics. Canada Life uses first and third party cookies.

Web beacons are also referred to as “pixel tags”. They are embedded in a web page and are not usually visible to you the user. Web beacons or pixel tags are used for many of the same purposes as cookies and they allow Canada Life or its agents on Canada Life’s behalf to gather aggregate statistics about website usage patterns, including how many times a link or a page on a website is visited.

The type of data being collected

We gather data when you interact with our websites and apps. The data we collect includes your IP address, information about how visitors explore our websites and about the number of new and repeat visitors, the pages they visited on our website, the date and time of their visits, the length of the visits, the referral URL, and information about the device and browser used and other similar details.

We also offer location-enabled services within some of our mobile applications, such as Google Maps. If you use mobile applications, they may receive information about your actual location or information that can be used to approximate your location. You are always notified by the Geolocation Service, which you have the option to refuse.

Canada Life or agents on our behalf collects this information through the use of cookies and web beacons.

With whom the data is shared

We use web analytics tools on our website and mobile applications (Google Analytics and Adobe Analytics). Advertising tools are provided to us by advertising partners (like Google, Facebook, LinkedIn and Twitter) and the advertising pixel tags on our website are deployed through Adobe Tag Manager. We share the website information gathered using cookies and web beacons with these partners or other agents to analyze online activity on our website or mobile applications or in reaction to online advertisements.

The information collected by these online tracking tools doesn’t include your personal information and isn’t combined with any other information that could identify you personally, unless you have entered your access ID and password or provided it to us through your persistent cookie.

How to opt out of targeted advertising

You can choose not to allow your information to be used for targeted advertising by turning off personalized ads in the settings of Facebook, LinkedIn, or Twitter, turning off cookies, opting out of ads (Canadian users can also opt out of targeted advertising through the Digital Advertising Alliance of Canada’s websiteOpens a new website in a new window - Opens in a new window ), “going incognito” or engaging private browsing on your web browser.

How to Block Cookies

You can change your browser settings to block cookies from being stored on your computer or mobile device. The ‘help’ menu of your browser should provide information on how to manage your cookie settings.

To block cookies when using the browsers on your mobile device, refer to the procedure for turning cookies on or off in the Chrome and Safari apps. Please be aware, however, that blocking cookies may prevent some pages on our website or some parts of our application from displaying correctly, and some features may not be available.

Links to other Websites

Some of our Online Services contain links to other websites that are not maintained or controlled in any way by Canada Life. We don’t control and are not responsible for any of these websites or their content, and as a result such links are not to be viewed as an endorsement by Canada Life or any other party of the products, services, advice or opinions or any other content of such websites. Links to such sites that aren’t maintained or controlled by Canada Life are provided for convenience only.

Footnote 1
1 Personal Information is information about an identifiable individual. It includes, but is not limited to, health and financial information.