With My Canada Life at Work you can get what you need anywhere, at home or on the go.
Gone are the days of going to multiple websites to manage your benefits and savings. Now, you can do it all in one convenient location. My Canada Life at Work is an online tool that makes it easy to access group benefits plans, submit claims and receive claim payments quickly, check coverage balances, and more.
Whether you’re just starting to save or counting down to retirement, you’ll find resources and tools to help you set goals, manage contributions, and stay on track.
Combining a comprehensive website and a user-friendly mobile app, My Canada Life at Work puts the power in your hands, empowering you to manage your benefits, prioritize your well-being, and plan for retirement.
You can use the app to access your workplace benefits and savings plans, even when you’re on the go. Register for My Canada Life at Work online, and then download the app to access your plans from anywhere.
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It’s quick and easy to register for My Canada Life at Work. Get tips and find out what you need before you get started.
Description: This video uses footage of a plan member and the My Canada Life at Work website to show how to register for your group benefits and savings plan.
Narrator: Registering for My Canada Life at Work takes just a few minutes.
Description: A man sits on a couch while typing on his laptop in the living room.
Narrator: Go to mycanadalifeatwork.com
Description: Cut to the “Sign in” page of the My Canada Life at Work website displayed on a laptop screen.
Narrator: And click “Register.”
Description: The camera zooms into the screen as a cursor enters the frame and selects the “Register” button.
Narrator: Then select “Both” to manage your benefits and savings plans.
Description: The “Register” page is shown and the “Select” button is clicked underneath the “Both” section.
Narrator: Enter your plan or policy number and member or certificate number for at least one of your plans. You should have received these numbers from your plan administrator. Now choose “Next.”
Description: Numbers are entered in the form fields. The “Next” button is clicked.
Narrator: Enter your first and last name as they appear in your enrolment package or on your statement.
Description: The “Account Registration” page is shown. A progress bar with “Step 1 of 4” appears. The member’s first and last name is entered in the “Personal information” section.
Narrator: Next, you’ll add your personal email address and a password you’ll always use to sign in.
Description: Under “Sign in details,” the member’s email address and password are entered. They confirm their password then click “Register.”
Narrator: We’ll email you to make sure we got it right.
Description: Cut back to the man in his living room, browsing on his phone. A notification enters the frame with a mail icon that reads: “New message” and “Welcome to Canada Life.”
Narrator: After you confirm, you can sign in and complete your account setup.
Description: Cut to a confirmation page. The member signs in using their email address and password. They click “Sign in.”
Narrator: So we can verify your identity, enter a few more of your personal details, then click “Next.”
Description: The page returns to the account registration process. “Step 3 of 4” is displayed. The member scrolls down to the “Verify your identity” section and enters their birthdate, first name, last name and postal code. The “Next” button is clicked.
Narrator: Finally, to keep your account extra safe, you can use two-step verification.
Description: The progress bar advances to “Step 4 of 4.” The member is prompted to turn on two-step verification. A radio button beside “Yes” is clicked.
Narrator: If you do, we’ll send you a five-digit code every time you sign in or change your password.
Description: The camera zooms out to display the page on a laptop. A phone enters the frame with a new notification: “New message from Canada Life.”
Narrator: That’s it.
Description: The My Canada Life at Work dashboard appears on the laptop and phone.
Narrator: Now you’re ready to use My Canada Life at Work for your benefits and savings plans.
Description: Cut back to the man in his living room, smiling as he uses his phone to navigate the website.
Narrator: Go to mycanadalifeatwork.com to get started.
Description: Words “Go to mycanadalifeatwork.com to get started.” appear with the Canada Life logo and legal lines: Canada Life and design and My Canada Life at Work are trademarks of The Canada Life Assurance Company. mycanadalifeatwork.com | Group Benefits: 1-800-957-9777 | Group Retirement Services: 1-800-724-3402
Description: This video uses footage of a plan member and the My Canada Life at Work website to show how to register for your group benefits and savings plan.
Narrator: Registering for My Canada Life at Work takes just a few minutes.
Description: A man sits on a couch while typing on his laptop in the living room.
Narrator: Go to mycanadalifeatwork.com
Description: Cut to the “Sign in” page of the My Canada Life at Work website displayed on a laptop screen.
Narrator: And click “Register.”
Description: The camera zooms into the screen as a cursor enters the frame and selects the “Register” button.
Narrator: Then select “Both” to manage your benefits and savings plans.
Description: The “Register” page is shown and the “Select” button is clicked underneath the “Both” section.
Narrator: Enter your plan or policy number and member or certificate number for at least one of your plans. You should have received these numbers from your plan administrator. Now choose “Next.”
Description: Numbers are entered in the form fields. The “Next” button is clicked.
Narrator: Enter your first and last name as they appear in your enrolment package or on your statement.
Description: The “Account Registration” page is shown. A progress bar with “Step 1 of 4” appears. The member’s first and last name is entered in the “Personal information” section.
Narrator: Next, you’ll add your personal email address and a password you’ll always use to sign in.
Description: Under “Sign in details,” the member’s email address and password are entered. They confirm their password then click “Register.”
Narrator: We’ll email you to make sure we got it right.
Description: Cut back to the man in his living room, browsing on his phone. A notification enters the frame with a mail icon that reads: “New message” and “Welcome to Canada Life.”
Narrator: After you confirm, you can sign in and complete your account setup.
Description: Cut to a confirmation page. The member signs in using their email address and password. They click “Sign in.”
Narrator: So we can verify your identity, enter a few more of your personal details, then click “Next.”
Description: The page returns to the account registration process. “Step 3 of 4” is displayed. The member scrolls down to the “Verify your identity” section and enters their birthdate, first name, last name and postal code. The “Next” button is clicked.
Narrator: Finally, to keep your account extra safe, you can use two-step verification.
Description: The progress bar advances to “Step 4 of 4.” The member is prompted to turn on two-step verification. A radio button beside “Yes” is clicked.
Narrator: If you do, we’ll send you a five-digit code every time you sign in or change your password.
Description: The camera zooms out to display the page on a laptop. A phone enters the frame with a new notification: “New message from Canada Life.”
Narrator: That’s it.
Description: The My Canada Life at Work dashboard appears on the laptop and phone.
Narrator: Now you’re ready to use My Canada Life at Work for your benefits and savings plans.
Description: Cut back to the man in his living room, smiling as he uses his phone to navigate the website.
Narrator: Go to mycanadalifeatwork.com to get started.
Description: Words “Go to mycanadalifeatwork.com to get started.” appear with the Canada Life logo and legal lines: Canada Life and design and My Canada Life at Work are trademarks of The Canada Life Assurance Company. mycanadalifeatwork.com | Group Benefits: 1-800-957-9777 | Group Retirement Services: 1-800-724-3402
Learn how you can easily manage your benefits and savings plans with My Canada Life at Work.
Description: This video uses footage of plan members and the My Canada Life at Work website to show how you can
manage your benefits and savings plans.
Narrator: Managing your benefits and savings plans
Description: A young man stands in front a desktop computer in his home office.
Narrator: is easy with My Canada Life at Work.
Description: Cut to the My Canada Life at Work dashboard displayed on a desktop computer screen.
Narrator: Let’s take a look at your benefits.
Description: The camera zooms into the screen as a cursor enters the frame and selects the “Make a claim” button.
Narrator: You can submit a claim online in minutes
Description: The “Make a claim” page is shown. The plan member selects the claim type and a previous service provider.
Narrator: Just give us your claim details
Description: The member answers a list of “Yes” or “No” medical questions. They then enter the expense details: date and
type of service, length of visit and amount charged.
Narrator: and take a picture of your receipt with your phone.
Description: Cut back to the man sitting at his desk, holding a receipt and taking a picture with his phone.
Narrator: Or attach a document.
Description: Cut to the “Make a claim” page. The “Add documents” button is clicked and the receipt image is uploaded.
“Continue” is selected.
Narrator: Have your claim payments deposited directly into your bank account
Description: The claim summary appears with a “Claim successfully submitted” confirmation.
Narrator: And be notified when your claims have been processed.
Description: Cut to the man sitting at the kitchen table, eating a bowl of cereal while browsing on his phone. A notification
enters the frame with a mail icon that reads: “New message” and “Canada Life notice of assessment.”
Narrator: You can also review your coverage and how much you have left.
Description: The "Coverage and balances" page is shown under the “Benefits” menu. The member selects “Health” then a
coverage type. The used and remaining balances are displayed.
Narrator: Looking for a health care provider near you?
Description: Cut to a woman shaking hands with her dentist.
Narrator: You can do that here too.
Description: The screen splits in two. The dentist is shown speaking on the left. On the right, the "Find a provider" page is
shown.
Narrator: Plus you can view, save and print your benefits cards.
Description: “Info centre” then “For benefits” are selected to show the member’s benefits card. The “Save as image” and
“Print card” buttons are highlighted.
Narrator: Now let’s look at your savings.
Description: A middle aged couple review their financial plan on a laptop in their kitchen.
Narrator: Start with your total balance, including contributions, withdrawals, and growth.
Description: The “Savings overview” section of the My Canada Life at Work dashboard is shown. The “Summary” is
highlighted as the total balance and contributions count in.
Narrator: Set a retirement goal
Description: The camera pans to the “Retirement goals” section. “Set my goal” is clicked.
Narrator: and check if you’re on track to getting there.
Description: The “Retirement plan calculator” opens. Each step is completed to reach the estimated result.
Narrator: When your life or goals change,
Description: Cut to life events: a new mother holds her baby in a hospital room, a couple exchange rings during a wedding
ceremony and a middle-aged man carries a moving box into his new home.
Narrator: you can update your plan,
Description: The man sits at a table, typing on his laptop.
Narrator: including your contributions and investments.
Description: The “Contributions” page is shown. “Edit amount” is clicked and a contribution amount is entered. The
member selects “Save.”
Narrator: And remember to make the most of your plan by checking back often for information and personalized offers.
Description: The “Resources” menu is highlighted then “Options for you” is clicked. The “Options for you” page is shown
with three offers.
Narrator: With My Canada Life at Work, you can get what you need anywhere, at home or on the go.
Description: The camera zooms out to display the My Canada Life at Work dashboard on a desktop computer and phone.
Narrator: Go to mycanadalifeatwork.com to sign in today.
Description: Words “Go to mycanadalifeatwork.com to sign in today.” appear with Canada Life logo and legal lines:
Canada Life and design and My Canada Life at Work are trademarks of The Canada Life Assurance Company.
mycanadalifeatwork.com | Group Benefits: 1-800-957-9777 | Group Retirement Services: 1-800-724-3402
Description: This video uses footage of plan members and the My Canada Life at Work website to show how you can
manage your benefits and savings plans.
Narrator: Managing your benefits and savings plans
Description: A young man stands in front a desktop computer in his home office.
Narrator: is easy with My Canada Life at Work.
Description: Cut to the My Canada Life at Work dashboard displayed on a desktop computer screen.
Narrator: Let’s take a look at your benefits.
Description: The camera zooms into the screen as a cursor enters the frame and selects the “Make a claim” button.
Narrator: You can submit a claim online in minutes
Description: The “Make a claim” page is shown. The plan member selects the claim type and a previous service provider.
Narrator: Just give us your claim details
Description: The member answers a list of “Yes” or “No” medical questions. They then enter the expense details: date and
type of service, length of visit and amount charged.
Narrator: and take a picture of your receipt with your phone.
Description: Cut back to the man sitting at his desk, holding a receipt and taking a picture with his phone.
Narrator: Or attach a document.
Description: Cut to the “Make a claim” page. The “Add documents” button is clicked and the receipt image is uploaded.
“Continue” is selected.
Narrator: Have your claim payments deposited directly into your bank account
Description: The claim summary appears with a “Claim successfully submitted” confirmation.
Narrator: And be notified when your claims have been processed.
Description: Cut to the man sitting at the kitchen table, eating a bowl of cereal while browsing on his phone. A notification
enters the frame with a mail icon that reads: “New message” and “Canada Life notice of assessment.”
Narrator: You can also review your coverage and how much you have left.
Description: The "Coverage and balances" page is shown under the “Benefits” menu. The member selects “Health” then a
coverage type. The used and remaining balances are displayed.
Narrator: Looking for a health care provider near you?
Description: Cut to a woman shaking hands with her dentist.
Narrator: You can do that here too.
Description: The screen splits in two. The dentist is shown speaking on the left. On the right, the "Find a provider" page is
shown.
Narrator: Plus you can view, save and print your benefits cards.
Description: “Info centre” then “For benefits” are selected to show the member’s benefits card. The “Save as image” and
“Print card” buttons are highlighted.
Narrator: Now let’s look at your savings.
Description: A middle aged couple review their financial plan on a laptop in their kitchen.
Narrator: Start with your total balance, including contributions, withdrawals, and growth.
Description: The “Savings overview” section of the My Canada Life at Work dashboard is shown. The “Summary” is
highlighted as the total balance and contributions count in.
Narrator: Set a retirement goal
Description: The camera pans to the “Retirement goals” section. “Set my goal” is clicked.
Narrator: and check if you’re on track to getting there.
Description: The “Retirement plan calculator” opens. Each step is completed to reach the estimated result.
Narrator: When your life or goals change,
Description: Cut to life events: a new mother holds her baby in a hospital room, a couple exchange rings during a wedding
ceremony and a middle-aged man carries a moving box into his new home.
Narrator: you can update your plan,
Description: The man sits at a table, typing on his laptop.
Narrator: including your contributions and investments.
Description: The “Contributions” page is shown. “Edit amount” is clicked and a contribution amount is entered. The
member selects “Save.”
Narrator: And remember to make the most of your plan by checking back often for information and personalized offers.
Description: The “Resources” menu is highlighted then “Options for you” is clicked. The “Options for you” page is shown
with three offers.
Narrator: With My Canada Life at Work, you can get what you need anywhere, at home or on the go.
Description: The camera zooms out to display the My Canada Life at Work dashboard on a desktop computer and phone.
Narrator: Go to mycanadalifeatwork.com to sign in today.
Description: Words “Go to mycanadalifeatwork.com to sign in today.” appear with Canada Life logo and legal lines:
Canada Life and design and My Canada Life at Work are trademarks of The Canada Life Assurance Company.
mycanadalifeatwork.com | Group Benefits: 1-800-957-9777 | Group Retirement Services: 1-800-724-3402
Submitting a claim has never been easier. You can also check your coverage and balances and get notified when a claim has been processed.
Description: This video uses footage of a plan member and the My Canada Life at Work website to show how you can use your benefits plan.
Narrator: With My Canada Life at Work, it’s easy to submit a claim and review your benefits.
Description: A young woman sits in front of a laptop in her kitchen.
Narrator: First, sign in to mycanadalifeatwork.com
Description: Cut to the “Sign in” page of the My Canada Life at Work website displayed on a laptop screen. The camera zooms into the screen as the plan number’s email and password are entered in the form fields. A cursor enters the frame and the “Sign in” button is clicked.
Narrator: and click “Make a claim.”
Description: The dashboard is shown. The cursor selects the “Make a claim” button. The “Make a claim” page is shown then the “Start online claim” button is clicked.
Narrator: For most health, dental, vision and drug claims, you can use our fast-track process.
Description: The plan member selects the claim type, a previous service provider then answers a list of “Yes” or “No” medical questions. They then enter the expense details: date and type of service, length of visit and amount charged. A receipt is attached then “Continue” is selected.
Narrator: For other claims,
Description: Cut back to the “Make a claim” page. The “Start other claim” button is clicked. The “Other claims” page is shown and the “Find claim form” button is selected.
Narrator: you’ll need to download and complete a form,
Description: A modal window opens and a wellness account claim form appears. The plan member’s information is entered into the form.
Narrator: then submit it electronically along with your receipts and supporting documents.
Description: Return to the “Other claims” page. The form is attached and two checkboxes are selected to confirm all documents are added. The “Submit” button is clicked.
Narrator: Once we’ve processed your claim,
Description: The claim summary appears with a “Claim successfully submitted” confirmation.
Narrator: we’ll let you know by email or text.
Description: Cut to the woman sitting on her bed with a laptop in front of her. A notification enters the frame that reads: “SMS” and “New message from Canada Life.” She grabs her phone out of frame to check the message.
Narrator: If you’d like to review your benefits coverage, select “Benefits,” then “Coverage and balances.”
Description: Cut back to the dashboard. The cursor clicks “Benefits” in the main menu then "Coverage and balances."
Narrator: Here you can see a plan summary.
Description: The member selects “Health.” A summary of health benefits is shown, including the deductible, payable information, plan maximum and frequency.
Narrator: Select “Balances” to see how much coverage you’ve used and how much you have left.
Description: The “Balances” tab is clicked then a coverage type. The used and remaining balances are displayed.
Narrator: Manage your benefits quickly and easily with My Canada Life at Work.
Description: The camera zooms out to display the My Canada Life at Work dashboard on a laptop and phone.
Narrator: Go to mycanadalifeatwork.com to get started.
Description: Words “Go to mycanadalifeatwork.com to get started.” appear with Canada Life logo and legal lines: Canada Life and design and My Canada Life at Work are trademarks of The Canada Life Assurance Company. mycanadalifeatwork.com 1-800-957-9777
Description: This video uses footage of a plan member and the My Canada Life at Work website to show how you can use your benefits plan.
Narrator: With My Canada Life at Work, it’s easy to submit a claim and review your benefits.
Description: A young woman sits in front of a laptop in her kitchen.
Narrator: First, sign in to mycanadalifeatwork.com
Description: Cut to the “Sign in” page of the My Canada Life at Work website displayed on a laptop screen. The camera zooms into the screen as the plan number’s email and password are entered in the form fields. A cursor enters the frame and the “Sign in” button is clicked.
Narrator: and click “Make a claim.”
Description: The dashboard is shown. The cursor selects the “Make a claim” button. The “Make a claim” page is shown then the “Start online claim” button is clicked.
Narrator: For most health, dental, vision and drug claims, you can use our fast-track process.
Description: The plan member selects the claim type, a previous service provider then answers a list of “Yes” or “No” medical questions. They then enter the expense details: date and type of service, length of visit and amount charged. A receipt is attached then “Continue” is selected.
Narrator: For other claims,
Description: Cut back to the “Make a claim” page. The “Start other claim” button is clicked. The “Other claims” page is shown and the “Find claim form” button is selected.
Narrator: you’ll need to download and complete a form,
Description: A modal window opens and a wellness account claim form appears. The plan member’s information is entered into the form.
Narrator: then submit it electronically along with your receipts and supporting documents.
Description: Return to the “Other claims” page. The form is attached and two checkboxes are selected to confirm all documents are added. The “Submit” button is clicked.
Narrator: Once we’ve processed your claim,
Description: The claim summary appears with a “Claim successfully submitted” confirmation.
Narrator: we’ll let you know by email or text.
Description: Cut to the woman sitting on her bed with a laptop in front of her. A notification enters the frame that reads: “SMS” and “New message from Canada Life.” She grabs her phone out of frame to check the message.
Narrator: If you’d like to review your benefits coverage, select “Benefits,” then “Coverage and balances.”
Description: Cut back to the dashboard. The cursor clicks “Benefits” in the main menu then "Coverage and balances."
Narrator: Here you can see a plan summary.
Description: The member selects “Health.” A summary of health benefits is shown, including the deductible, payable information, plan maximum and frequency.
Narrator: Select “Balances” to see how much coverage you’ve used and how much you have left.
Description: The “Balances” tab is clicked then a coverage type. The used and remaining balances are displayed.
Narrator: Manage your benefits quickly and easily with My Canada Life at Work.
Description: The camera zooms out to display the My Canada Life at Work dashboard on a laptop and phone.
Narrator: Go to mycanadalifeatwork.com to get started.
Description: Words “Go to mycanadalifeatwork.com to get started.” appear with Canada Life logo and legal lines: Canada Life and design and My Canada Life at Work are trademarks of The Canada Life Assurance Company. mycanadalifeatwork.com 1-800-957-9777