GroupNet for plan members
Access your benefits anytime, anywhere
GroupNet gives you easy access to your workplace benefits information whenever you want.
Submit claims online
Immediately submit claims electronically and avoid the hassle of paper forms.
Direct deposit
Have benefit payments deposited directly into your bank account.
Mobile options
Get access to your benefits information anywhere with the GroupNet mobile app.
What is GroupNet?
GroupNet is an online tool that provides you access to your group benefits plan and gives you an easy way to submit claims and get reimbursed faster, check your coverage balances, and more.
Your benefits in your pocket
Take advantage of the features that make it quick and easy to manage your benefits on any device. There are also resources and educational support that provide tips and advice to help you live your best life.
Narrator: Looks like you may need to learn more about your benefits plan.
Description: Robert runs into frame, carrying his phone. He trips, comes to a stop and rubs his right knee.
Narrator: GroupNet for plan members makes getting that information easy.
Description: He looks at his phone and opens the GroupNet for plan members app.
Narrator: You can check to see what your plan covers and how much you have left to spend,
Description: Robert finds his physiotherapy coverage. There is $400 left to spend.
Narrator: Find a health care provider near you
Description: Cut to view of city. A map is shown on his phone with nearby providers. He chooses the closest physiotherapist.
Narrator: And get the treatment you need.
Description: Cut to physiotherapists office. She examines Robert’s knee.
Narrator: You can submit your claims online in minutes.
Description: Robert is at home.
Narrator: Just give us your claim details and take a picture of your receipt with your phone. Or attach a document.
Description: He uses his phone to take a picture of his receipt. The image is uploaded to GroupNet app’s claim screen.
Narrator: Some providers can submit your claim for you.
Description: The frame splits in two, a receptionist submits a claim at their computer.
Narrator: All you need to do is show your benefits card.
Description: Both receive a notification that the claim is successfully submitted.
Narrator: Claim payments can be deposited directly into your bank account.
Description: Robert is sitting at his desk at work. He receives a notification that his claim has been paid.
Narrator: GroupNet works anywhere!
Description: Cut to hand holding phone and using the GroupNet app in a dental examination room, doctor’s office and pharmacy.
Narrator: You can find the information you need at home or on the go.
Description: Robert uses GroupNet on his laptop at home. The frame morphs to a bus, Robert is using GroupNet on his phone.
Narrator: GroupNet – coverage and claims made easy.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Narrator: Looks like you may need to learn more about your benefits plan.
Description: Robert runs into frame, carrying his phone. He trips, comes to a stop and rubs his right knee.
Narrator: GroupNet for plan members makes getting that information easy.
Description: He looks at his phone and opens the GroupNet for plan members app.
Narrator: You can check to see what your plan covers and how much you have left to spend,
Description: Robert finds his physiotherapy coverage. There is $400 left to spend.
Narrator: Find a health care provider near you
Description: Cut to view of city. A map is shown on his phone with nearby providers. He chooses the closest physiotherapist.
Narrator: And get the treatment you need.
Description: Cut to physiotherapists office. She examines Robert’s knee.
Narrator: You can submit your claims online in minutes.
Description: Robert is at home.
Narrator: Just give us your claim details and take a picture of your receipt with your phone. Or attach a document.
Description: He uses his phone to take a picture of his receipt. The image is uploaded to GroupNet app’s claim screen.
Narrator: Some providers can submit your claim for you.
Description: The frame splits in two, a receptionist submits a claim at their computer.
Narrator: All you need to do is show your benefits card.
Description: Both receive a notification that the claim is successfully submitted.
Narrator: Claim payments can be deposited directly into your bank account.
Description: Robert is sitting at his desk at work. He receives a notification that his claim has been paid.
Narrator: GroupNet works anywhere!
Description: Cut to hand holding phone and using the GroupNet app in a dental examination room, doctor’s office and pharmacy.
Narrator: You can find the information you need at home or on the go.
Description: Robert uses GroupNet on his laptop at home. The frame morphs to a bus, Robert is using GroupNet on his phone.
Narrator: GroupNet – coverage and claims made easy.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Haven’t registered yet? It’s simple and it only takes a few minutes.
How to register for GroupNet
See how quick and easy it is to sign up for GroupNet for Plan Members. Get tips and find out what you need before you get started.
Narrator: Registering for GroupNet for plan members is easy.
Description: Robert is at home, sitting at his desk with his laptop. He clicks “Start registration” on the GroupNet for plan members sign in screen.
Narrator: Simply enter your email address and create a password.
Description: He types his information into the registration form.
Narrator: Confirm your email address,
Description: An email pops into frame, he clicks “Verify email address.”
Narrator: and you’ll be ready to sign in.
Description: He returns to the sign in screen, types in his email, password and clicks “Sign in.”
Narrator: Next, verify your identity
Description: A new form appears. He types in his date of birth and postal code.
Narrator: Give us your plan number and member ID
Description: He enters his plan details and clicks “Continue.”
Narrator: Then add your banking information so we can deposit your claim payments directly into your bank account.
Description: The review screen appears with three steps. He confirms his banking details on file. Robert clicks “Next.”
Narrator: Next, make sure your mailing address is correct
Description: He confirms his address and clicks “Next.”
Narrator: And choose how you want to be notified when your claims are processed.
Description: Robert confirms his notification preferences and clicks “Next.”
Narrator: Enter your email address, password and click sign in.
Description: He returns to the sign in screen, types in his email, password and clicks “Sign in.”
Narrator: That’s it! You’re all done!
Description: The GroupNet dashboard appears. Robert smiles at his desk.
Narrator: Sign into GroupNet© at canadalife.com.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Narrator: Registering for GroupNet for plan members is easy.
Description: Robert is at home, sitting at his desk with his laptop. He clicks “Start registration” on the GroupNet for plan members sign in screen.
Narrator: Simply enter your email address and create a password.
Description: He types his information into the registration form.
Narrator: Confirm your email address,
Description: An email pops into frame, he clicks “Verify email address.”
Narrator: and you’ll be ready to sign in.
Description: He returns to the sign in screen, types in his email, password and clicks “Sign in.”
Narrator: Next, verify your identity
Description: A new form appears. He types in his date of birth and postal code.
Narrator: Give us your plan number and member ID
Description: He enters his plan details and clicks “Continue.”
Narrator: Then add your banking information so we can deposit your claim payments directly into your bank account.
Description: The review screen appears with three steps. He confirms his banking details on file. Robert clicks “Next.”
Narrator: Next, make sure your mailing address is correct
Description: He confirms his address and clicks “Next.”
Narrator: And choose how you want to be notified when your claims are processed.
Description: Robert confirms his notification preferences and clicks “Next.”
Narrator: Enter your email address, password and click sign in.
Description: He returns to the sign in screen, types in his email, password and clicks “Sign in.”
Narrator: That’s it! You’re all done!
Description: The GroupNet dashboard appears. Robert smiles at his desk.
Narrator: Sign into GroupNet© at canadalife.com.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Keep track of your coverage
Find out what your benefits plan covers and how much you have left to spend for each coverage.
Narrator: With GroupNet for plan members you can easily check your coverage, balances and claim history.
Description: Robert is sitting in a waiting room, looking at his phone. He opens the GroupNet for plan members app.
Narrator: Want to know what your plan covers?
Description: He presses the “Coverage” button in the menu at the bottom of the screen.
Narrator: Select coverage and balances,
Description: Health, drugs, vision and dental coverages are shown. He presses the “Health” coverage button.
Narrator: and you’ll see a summary of your coverages and how much you have left to spend under each one.
Description: His deductible and plan details are shown.
Narrator: If your plan includes prescription drugs, it’s also easy to find which drugs are covered.
Description: Drug benefits are shown. He fills out the drug search form for Lipitor. The results show he is covered.
Narrator: You can check on the status of your by claims, selecting Claim history.
Description: Robert presses “History” at the bottom of the screen.
Narrator: You’ll see recent online claims.
Description: His submitted claims are shown.
Narrator: And under processed claims, you can see all health, drug, vision and dental claims you’ve submitted over the past 2 years.
Description: He presses “Processed claims” at the top of the screen. He scrolls through slowly.
Narrator: Need to sort your claims by service type?
Description: Robert scrolls back up to the top of the screen.
Narrator: Select Get summary, choose what you want included and specify a time range.
Description: He presses “Create claim summary” and fills out the form. His summary is created.
Narrator: GroupNet has lots of options to help you understand your coverage.
Description: Robert looks up from his phone and stands. His name has been called in the waiting room.
Narrator: Sign into GroupNet© at canadalife.com.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Narrator: With GroupNet for plan members you can easily check your coverage, balances and claim history.
Description: Robert is sitting in a waiting room, looking at his phone. He opens the GroupNet for plan members app.
Narrator: Want to know what your plan covers?
Description: He presses the “Coverage” button in the menu at the bottom of the screen.
Narrator: Select coverage and balances,
Description: Health, drugs, vision and dental coverages are shown. He presses the “Health” coverage button.
Narrator: and you’ll see a summary of your coverages and how much you have left to spend under each one.
Description: His deductible and plan details are shown.
Narrator: If your plan includes prescription drugs, it’s also easy to find which drugs are covered.
Description: Drug benefits are shown. He fills out the drug search form for Lipitor. The results show he is covered.
Narrator: You can check on the status of your by claims, selecting Claim history.
Description: Robert presses “History” at the bottom of the screen.
Narrator: You’ll see recent online claims.
Description: His submitted claims are shown.
Narrator: And under processed claims, you can see all health, drug, vision and dental claims you’ve submitted over the past 2 years.
Description: He presses “Processed claims” at the top of the screen. He scrolls through slowly.
Narrator: Need to sort your claims by service type?
Description: Robert scrolls back up to the top of the screen.
Narrator: Select Get summary, choose what you want included and specify a time range.
Description: He presses “Create claim summary” and fills out the form. His summary is created.
Narrator: GroupNet has lots of options to help you understand your coverage.
Description: Robert looks up from his phone and stands. His name has been called in the waiting room.
Narrator: Sign into GroupNet© at canadalife.com.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Submit a claim in minutes
Making a claim has never been easier, thanks to GroupNet. You can also see your claim history and get notified when it’s been processed.
Description: A taxicab picks up Robert at the physiotherapy office. He opens the GroupNet for plan members app on his phone.
Narrator: You can submit a claim anywhere, anytime, with GroupNet for plan members.
Description: He presses the “Make claim” button in the menu at the bottom of the screen.
Narrator: Just select the benefit type and choose who the claim is for.
Description: The “Make a claim” screen appears with five steps. He first selects his plan, then his name.
Narrator: Then choose the service.
Description: He finds physiotherapy coverage.
Narrator: Next, enter or select your health care provider’s name.
Description: Robert presses his existing physiotherapist listed.
Narrator: Answer a few questions about the claim and enter the expense details.
Description: He responds to the questions, then fills out the date, service type, length of visit and amount charged.
Narrator: Now attach your receipts or claim documents, by taking a photo with your phone or attaching a file.
Description: He uses his phone to take a picture of his receipt. The image is uploaded to GroupNet app’s claim screen.
Narrator: You’re almost done! Review your claim and then submit it.
Description: The claim summary appears; he scrolls to review and presses “Submit claim.” The claim is successfully submitted.
Narrator: Want to check the status of your claim? Go to Claim history.
Description: He presses the “History” button in the menu at the bottom of the screen. His submitted claims are shown.
Narrator: Through claim payment notifications, we’ll tell you when your claim’s been processed.
Description: His “Profile” appears, and he scrolls down to “Manage claim payment notifications.” His current settings are shown.
Narrator: Making a claim has never been easier with GroupNet.
Description: The taxicab drops Robert off at work and drives away.
Narrator: Sign into GroupNet© at canadalife.com.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Description: A taxicab picks up Robert at the physiotherapy office. He opens the GroupNet for plan members app on his phone.
Narrator: You can submit a claim anywhere, anytime, with GroupNet for plan members.
Description: He presses the “Make claim” button in the menu at the bottom of the screen.
Narrator: Just select the benefit type and choose who the claim is for.
Description: The “Make a claim” screen appears with five steps. He first selects his plan, then his name.
Narrator: Then choose the service.
Description: He finds physiotherapy coverage.
Narrator: Next, enter or select your health care provider’s name.
Description: Robert presses his existing physiotherapist listed.
Narrator: Answer a few questions about the claim and enter the expense details.
Description: He responds to the questions, then fills out the date, service type, length of visit and amount charged.
Narrator: Now attach your receipts or claim documents, by taking a photo with your phone or attaching a file.
Description: He uses his phone to take a picture of his receipt. The image is uploaded to GroupNet app’s claim screen.
Narrator: You’re almost done! Review your claim and then submit it.
Description: The claim summary appears; he scrolls to review and presses “Submit claim.” The claim is successfully submitted.
Narrator: Want to check the status of your claim? Go to Claim history.
Description: He presses the “History” button in the menu at the bottom of the screen. His submitted claims are shown.
Narrator: Through claim payment notifications, we’ll tell you when your claim’s been processed.
Description: His “Profile” appears, and he scrolls down to “Manage claim payment notifications.” His current settings are shown.
Narrator: Making a claim has never been easier with GroupNet.
Description: The taxicab drops Robert off at work and drives away.
Narrator: Sign into GroupNet© at canadalife.com.
Description: Text “Go to canadalife.com to sign in” appears with Canada Life logo and legal lines: ©2020 The Canada Life Assurance Company, all rights reserved. Canada Life and design are trademarks of The Canada Life Assurance Company.
Health and wellness strategies
Access our Health & Wellness Site, through GroupNet, to make a health profile and create an action plan by taking the Health Risk Assessment.
Description: A mother is falling asleep while watching TV. Her son walks in the room.
Narrator: Take a moment to think about all the things you could do tomorrow,
Description: She gets up and walks him to bed, out of frame.
Narrator: if you’re healthier than today.
Description: It is morning.
Narrator: Like keeping up with your loved ones.
Description: The son runs into kitchen, ahead of mom. She is tired.
Narrator: Achieving career goals by being at your best every day.
Description: Mom grabs her bag, ready for work.
Narrator: Checking items off your bucket list.
Description: Cut to the next day, the two are doing yoga in their backyard. She loses balance.
Narrator: While taking the first steps to improving your health can be tough, our health risk assessment can help.
Description: Cut to Health Connected website.
Narrator: Start by creating your personalized health profile.
Description: Her “Health risk” and “Heatlh skill score” are calculated. Score is 65/100.
Narrator: Build your step-by-step plan to being healthier.
Description: Cut to mom making a healthy meal. Score raises to 75/100.
Narrator: Then track your progress day-by-day.
Description: Cut to mom running in a park. Score raises to 85/100.
Narrator: Get help from digital health coaches when you need it.
Description: She sits down to take a rest and receives a notification from coach: “Great job!
Narrator: There’s no cost, and it’s completely confidential.
Description: Cut to mom and son watching TV together.
Narrator: The health risk assessment is part of your benefits plan.
Description: Cut to the two doing yoga. Poses are perfect.
Narrator: Start improving your health today. And start living your best life tomorrow.
Description: Text “Take the health risk assessment today” appears with Canada Life logo and legal.
Description: A mother is falling asleep while watching TV. Her son walks in the room.
Narrator: Take a moment to think about all the things you could do tomorrow,
Description: She gets up and walks him to bed, out of frame.
Narrator: if you’re healthier than today.
Description: It is morning.
Narrator: Like keeping up with your loved ones.
Description: The son runs into kitchen, ahead of mom. She is tired.
Narrator: Achieving career goals by being at your best every day.
Description: Mom grabs her bag, ready for work.
Narrator: Checking items off your bucket list.
Description: Cut to the next day, the two are doing yoga in their backyard. She loses balance.
Narrator: While taking the first steps to improving your health can be tough, our health risk assessment can help.
Description: Cut to Health Connected website.
Narrator: Start by creating your personalized health profile.
Description: Her “Health risk” and “Heatlh skill score” are calculated. Score is 65/100.
Narrator: Build your step-by-step plan to being healthier.
Description: Cut to mom making a healthy meal. Score raises to 75/100.
Narrator: Then track your progress day-by-day.
Description: Cut to mom running in a park. Score raises to 85/100.
Narrator: Get help from digital health coaches when you need it.
Description: She sits down to take a rest and receives a notification from coach: “Great job!
Narrator: There’s no cost, and it’s completely confidential.
Description: Cut to mom and son watching TV together.
Narrator: The health risk assessment is part of your benefits plan.
Description: Cut to the two doing yoga. Poses are perfect.
Narrator: Start improving your health today. And start living your best life tomorrow.
Description: Text “Take the health risk assessment today” appears with Canada Life logo and legal.
