Manage your group benefits and retirement savings easily through your online account. Whether you need to sign up or sign in, here’s some helpful info about getting started with My Canada Life at Work.
We’ve updated the sign-in page to simplify managing your workplace benefits and savings. Instead of having to go to different sites, there’s just one place for all our customers to sign in. This is the first step in moving towards having a single user ID and password for all of our sites.
Use your sign-in info for My Canada Life at Work to see your workplace benefits and savings with Canada Life.
We’ve migrated these platforms onto My Canada Life at Work. You should have been contacted by Canada Life or your plan sponsor to make this switch; if not, reach out to your sponsor to get started.
Call 1-888-222-0775 to recover your email address/Access ID. Have your plan/policy number ready.
Reset your password Opens a new website in a new windowif you forgot it.
- Sign inOpens a new website in a new window and select Profile > Security > Edit sign-in email address.
- Enter your new sign-in email address and current password. We’ll sign you out and send a verification email to your new email address.
- Verify your new email address.
You’ll now be able to sign in to My Canada Life at Work with your new email address.
My Canada Life at Work works best on these browsers. We recommend that you always use the latest version.
- Google Chrome (preferred)
- Microsoft Edge Chromium
- Mozilla Firefox
- Apple Safari
You can download the My Canada Life at Work app on any mobile device. If you don’t have the app yet, you can still access My Canada Life at Work on a mobile browser.
You can always call us for technical support at 1-888-222-0775.
If you already have a My Canada Life at Work account, you don’t need to register. Just use your existing sign-in info.
If you don’t have an account yet, register nowOpens a new website in a new window.
All you need is:
- Your name as it appears on your plan documents
- Your plan or policy number
- Your member ID or certificate number
They’re your identifiers for your health benefits that you get through your employer. You can find them on your health benefits card. Your plan number is usually up to 6 digits, and is entirely numerical. Your member ID is up to 10 characters and can include letters.
If you don’t have a benefits card, call us for help at 1-888-222-0775.
They’re your identifiers for savings and pension plans that you get through your employer. You’ll find your plan/policy and certificate numbers on your mailed statements, on the second page, under key information.
If you don’t have a mailed statement, call us for help at 1-888-222-0775.
Go to the inbox of the email address you provided when you registered. Look for an email sent from Canada Life with the subject line Confirm your email address. Can’t find it? Check your spam folder or resend the email.
It’s extra security for your account.
When it’s on, each time you sign in, you’ll enter your email address and password as usual. But you'll also be asked to enter a 5-digit code that we’ll send to you by email. We’ll also send you a code to enter each time you change your password.
This way, no one will be able to access your account without the code.
You can always call us for technical support at 1-888-222-0775.