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How Canada Life is supporting you during COVID-19. Learn more

The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Learn more

The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Learn more

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Freedom 55 Financial is a division of The Canada Life Assurance Company and the information you requested can be found here.

Locate the nearest regional office

Click here for our regional offices that offer Traditional and Simplified Chinese.

Committed to superior service

At Canada Life, we’re committed to providing you with superior service. If we haven’t met your expectations in any way, please let us know and we’ll do our best to satisfy you through our client satisfaction process.

Client Concerns

  • If you have a concern, your first step should be to ask your Canada Life financial security and investment representative to try to resolve it.
  • If the matter is not resolved to your satisfaction, you can call us toll free at 1-877-566-5433. Your concern will be brought to the attention of the manager of your nearest Canada Life regional office, who will get in touch with you directly.
  • If you're still not completely satisfied, you may wish to contact our head office. A specialist will review the matter and try to resolve it – either directly with you or through your nearest regional office. If the matter is not fully resolved to your satisfaction, we will either give you a written explanation of our position or offer you independent adjudication.

    You can reach us by email

    Or Write:
    Ombudsman,
    The Canada Life Assurance Company
    255 Dufferin Avenue
    London, Ontario N6A 4K1

    Fax: 1-855-317-9241