Committed to superior service
At Canada Life, we’re committed to providing you with superior service. If we haven’t met your expectations in any way, please let us know and we’ll do our best to satisfy you through our client satisfaction process.
- If you have a concern, your first step should be to ask your Canada Life financial security and investment representative to try to resolve it.
- If the matter is not resolved to your satisfaction, you can call us toll free at 1-877-566-5433. Your concern will be brought to the attention of the manager of your nearest Canada Life regional office, who will get in touch with you directly.
- If you're still not completely satisfied, you may wish to contact our head office. A specialist will review the matter and try to resolve it – either directly with you or through your nearest regional office. If the matter is not fully resolved to your satisfaction, we will either give you a written explanation of our position or offer you independent adjudication.
You can reach us by email
The Canada Life Assurance Company
255 Dufferin Avenue
London, Ontario N6A 4K1