Need help with your online accounts, including My Canada Life at Work, GroupNet and GRSAccess?
Speak to our dedicated service teams to:
- Manage your workplace benefits and group retirement savings
- Get technical support if you’re having difficulty with your online account
You can also sign into your online accounts to manage your benefits and retirement savings.
If you already have a GroupNet, GRS Access or My Canada Life at Work account, you don’t need to register. Just use your existing sign-in infoOpens a new website in a new window. If you don’t have an account yet, register nowOpens a new website in a new window.
Frequently Asked Questions
Before you call, you might be able to find the help you need in one of these FAQs.
They’re your identifiers for your health benefits that you get through your employer. You can find them on your health benefits card. Your plan number is usually up to 6 digits, and is entirely numerical. Your member ID is up to 10 characters and can include letters. If you don’t have a benefits card, call us.
Frequently Asked Questions
Before you call, you might be able to find the help you need in one of these FAQs.
They’re your identifiers for savings and pension plans that you get through your employer. You’ll find your plan/policy and certificate numbers on your mailed statements, on the second page, under key information. If you don’t have a mailed statement, call us.
Frequently Asked Questions
Before you call, you might be able to find the help you need in one of these FAQs.
Technical support (including registration and sign-in) for My Canada Life at Work, GroupNet, or GRSAccess
Monday to Friday, 8 a.m. to 8 p.m. ET
General questions about your health, dental or vision benefit plans:
Monday to Friday, 8 a.m. to 8 p.m. ET
General questions about your retirement savings and pension plans:
Monday to Friday, 8 a.m. to 8 p.m. ET