Most outgoing mail that doesn’t contain a payment is considered non-urgent and will be delayed until after the labour disruption. This includes statements, confirmations and general correspondence. Refer to the quick reference chart below to see how we’ll handle incoming mail. We’ll keep this page updated during a labour disruption to identify any process changes in the event of a prolonged labour disruption. We’ll keep this page updated during the labour disruption to identify any process changes in the event of a prolonged labour disruption.

There are a few things you can do as a plan sponsor to help prepare plan members during the postal disruption:

• Your organization may be eligible to sign up for direct debit contribution remittances. Contact your Canada Life representative to get started.
• Remind plan members to register for and use My Canada Life at Work™.
  

If you need to send us documents you would normally send by mail, either upload your documents to GRS Access or courier cheques to your usual contact. You can still contact your customer service specialist throughout this time via email.

We stopped sending mail in the days leading up to the mail disruption. Urgent and time-sensitive correspondence will be sent by courier.  

Standard forms are available by signing in to GRS Access.

You can reach out to your aligned customer service specialist as usual or sign in to GRS Access for forms and other documents.

You won’t get your regular statements in the mail if there’s a postal disruption. However, you can always view your activity by signing in to GRS Access. Any printed statements will be sent when postal service resumes.

You can make many enrolment updates through GroupNet for Plan Administration. If you don’t have GroupNet, you can email these forms to enrser@canadalife.com or fax to (204) 946-4101.

SelectPac plan administrators can email selectpacmemberadmin@canadalife.com or fax (204) 946-8972.

For Benefits Administration Solutions, the required documents can be sent to Benefit Administration by fax at (204) 946-7405 or email to bas@canadalife.com.

The internet is not a secure medium. If you have concerns about using email, you are encouraged to contact us by other means.

There are a few things you can do as a plan sponsor to help prepare plan members during the postal disruption:

• Remind plan members to register for and use My Canada Life at Work.
• Remind plan members to sign up for electronic fund transfers (EFTs) and e-details.

You can set up drop boxes at your office(s) for plan members to drop off claims. Then you can bundle them together on the plan members’ behalf and either:

1. Drop them off at one of the designated drop-off locations listed below.
2. Send by courier to one of the dedicated courier locations listed below.

There are drop-off/courier locations across Canada for health and dental claims:

Regina
Regina Benefit Payment Office
1901 Scarth Street – CLP2
Regina, SK S4P 4L4

Winnipeg
Winnipeg Benefit Payment Office
60 Osborne Street N.
Winnipeg MB R3C 1V3

Montreal (courier only – drop off not available in Montreal)
Montreal Benefit Payment Office
1350 Boul. Rene-Levesque West
Montreal, QC H3G 1T4

London
London Benefit Payment Office
255 Dufferin Avenue
London, ON N6A 4K1

Also, it’s recommended you encourage plan members to sign up for My Canada Life at Work and direct deposit so they can submit electronic claims. Ask your Canada Life group representative for materials to promote these electronic options.

There are a few things you can do as a plan sponsor to help prepare plan members during the postal disruption:

• Encourage your members to sign up for direct deposit where possible.
• Encourage plan members to submit claims online using the processes linked here.
  

Please submit your notice of a disability claim using the online claim form submission, Application for Group Disability Benefits.

For any other information:

• Email information to your disability claims office general email address using Transport Layer Security (TLS) or secure email depending on your organization. If your systems are not set up with TLS, please contact your disability case manager to set it up. 
• Call your disability claims services office to provide information. Find your Disability Management Services Office contact information. 
• Courier your documents, for a fee.
• Fax information to your disability claims management services office.  
• Drop off your information at one of the designated drop-off locations or disability claims offices located in several places across Canada (see locations below).

Please include the member’s full name, plan number, member’s identification number and your name and phone number.  

See the list of designated drop-off locations below:

Ottawa
1600 Scott Street
Ottawa, ON K  K1 4N7

Calgary
530 8 Ave SW
Calgary, AB T2P 3S8

Montreal
1350 Boul. Rene-Levesque West
Montreal, QC H3G 1T4

Halifax
1969 Upper Water St,
Halifax, NS B3J 3R7

Newfoundland
15 Hebron Wy,
St. John's, NL A1A 0M1
Drop off at our reception/security:

Toronto
190 Simcoe St, 
Toronto, On M5T 2W5

Toronto East- Pickering
1315 Pickering Parkway,
Pickering, Ontario L1V 7G5,

Hamilton
100 King St W,
Hamilton, ON L8P 1A2

Winnipeg
60 Osborne Street N.
Winnipeg, MB  R3C 1V3

Edmonton
10110 104 St NW
Edmonton, AB T5J 1A7

Regina
1901 Scarth St
Regina, SK S4P 4L4

Vancouver
1075 W Georgia St
Vancouver, BC V6E 3C9

Langley
1075 W Georgia St
Vancouver, BC V6E 3C9

You can fill out this form and submit it with your supporting documents by email to GroupCIclaims@canadalife.com or fax 416-552-6557. 

Critical illness cheques will be sent by courier.

• Email to grouplifebenefits@canadalife.com. The internet is not a secure medium. If you have concerns
  about using email, you are encouraged to contact us by other means.
• Fax the Group Life Claims Department at 204-946-8783.
• Drop off at one of the designated drop-off locations listed above
• Send them to us via courier us, at your own cost.

Group life benefits will work with beneficiaries directly to discuss the options available for life insurance and accidental death and dismemberment cheques. These options will include:

• EFT for most groups.
• Holding cheques until mail disruption is over.
• Upon request, we may courier a cheque to a beneficiary, at their expense.

Outgoing correspondence other than cheques will be provided by secure email, fax or verbally over the phone. 

You can enrol for GroupNet for Plan Administrators and see all your bills online. If your organization is eligible, you can also set up pre-authorized debit.

For HOBS (Head Office Billing System) clients – You can make a payment based on the amount you were last billed if you don’t know your current month’s bill amount. You should include any carry-forward amounts plus the most recent month’s amount and make the payment according to the regular payment terms of your contract.

For self-accounting clients – Please email the appropriate billing statement information to gipamailbox@canadalife.com and arrange an electronic payment using either EFT or Wire. If you request the banking information when you send the statement, it will be provided. Alternatively, the statement and cheque payment can be delivered to the designated Canada Life drop-off centre or courier the information to Payment Administration.

For non-insured clients – Contact your client service representative and request your bill total amount if your bill is not available on GroupNet for Plan Administrator.

All bill types can be sent via courier to:

Canada Life
60 Osborne Street North
Winnipeg, MB R3C 1V3
ATTN: Payment Admin - 4West