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How Canada Life is supporting you during COVID-19. Learn more

The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Learn more

The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Learn more

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Freedom 55 Financial is a division of The Canada Life Assurance Company and the information you requested can be found here.

In our unwavering commitment to protect and support the well-being of our employees, customers, advisors, suppliers and contractors, we regularly review and adapt our health and safety protocols to reflect evolving government and public health directives and guidance. 

Unfortunately, we’re continuing to see a concerning increase in COVID-19 cases across Canada, caused by the more contagious Delta variant. We know that vaccination is the most effective and reliable protection available to us today. And we believe it is in the best interests of our communities to ensure individuals working in our offices are fully vaccinated, where possible.   

Vaccination or Rapid Testing requirement 

Effective Sept. 30, Canada Life will require all supplier personnel, consultants and contractors to abide by the following safety protocols prior to entering our offices:

  • Complete the health questionnaire, with answering “no” to all questions 
    • This questionnaire will also be posted in every Canada Life office. Your entry into the building requires that you attest and are in compliance.
  • As part of the sign-in process for many of our offices, Corporate Properties will present the health questionnaire and require that you physically sign-off that you are in compliance with Canada Life requirements. 
  • Attest you have been fully vaccinated against COVID-19 or have taken a Rapid Antigen Test, with a negative result. Timeframes for those required to complete a Rapid Test are:
    • If you will be in our office 1 day per week or less, you are required to test within 24 hours prior to entering the building.  
    • If you will be in our office 2 days per week or more, testing is required twice per week with 48-72 hours between tests

It is the responsibility of the supplier personnel, consultant or contractor to purchase and conduct the Rapid Test, and receive a negative result, before coming to a Canada Life office; Canada Life will not supply the tests.

Important: Proof of vaccination and/or negative Rapid Antigen Test may be requested at any time prior to entry or while on Canada Life premises.

In addition to the above, other health protocols will remain in place while on Canada Life premises, such as physical distancing, masking and enhanced cleaning. As with all protocols related to COVID-19, this guidance will be reviewed regularly and may change as public health information and government requirements continue to evolve.

Maintaining security and risk

As a reminder, we need to protect sensitive company information, no matter where we’re working. Some of the ways we expect everyone to incorporate privacy and security to support alternative work arrangements for employees and supplier personnel include:

  • Secure remote access capabilities (e.g. VPN connectivity).
  • Providing training to work from home securely and the facilities where applicable.
  • Two-factor authentications on all internet-facing systems, cloud applications and key internal components, with single sign-on strongly preferred.
  • Encryption on mobile devices, laptops and removable storage.
  • Not forwarding private or company information to a personal email.
  • Not printing private or company information at home.

We recognize that many of you are in the same position, with more staff working remotely and technologies being modified or implemented to ensure continuous service. While these changes are necessary, you must continue to comply with the contractual and legal requirements to protect Lifeco systems and data. 

Additional information and resources

As the information and guidelines around COVID-19 are changing rapidly, we recommend staying up to date by checking the following resources:

*Note: please review your specific provincial guidelines for travel advisory as it relates to COVID-19.

Tell us about your company by completing the supplier profile questionnaire. Completing this questionnaire doesn’t guarantee that we’ll ask you to submit any proposals, or award business to your company.

Our company believes diversity is a key contributor to success in the competitive global marketplace. When completing the supplier profile questionnaire, please indicate if your organization is a certified member of a diverse organization.

Procurement Services will review your completed questionnaire and will do one of the following:

  • Contact you if more information is required
  • Forward your information to the relevant area within our organization
  • Keep your information on file for use if and when opportunities arise

Our suppliers must comply with our purchase order terms and conditionsOpens in a new window, our privacy guidelines, our supplier code of conductOpens in a new window as well as our supplier travel policyOpens in a new window.

Invoicing & Payments

Our company continuously looks for opportunities to improve consistency and efficiency in our invoicing, payments technology, and processes for our Suppliers. We appreciate your continued support and adherence to our preferred methods:

  • Invoicing Method = Electronic
  • Payment Method = EFT

Electronic Funds Transfer (EFT) Program

Our company’s Accounts Payable can pay Canadian Suppliers via Electronic Funds Transfer (EFT).

What does this mean? All Canadian Suppliers who provide goods or services to one of our Companies can receive their invoice payment electronically, in place of a paper cheque. We encourage you to register for this method of payment, as it will help us reduce our carbon footprint.

There are several benefits in registering for EFT including, but not limited to:

  1. EFT payments are safer than cheques. EFT will reduce the threat of lost or stolen cheques and could reduce the potential of fraud.
  2. EFT payments are faster than cheques. Funds deposited in your Company’s bank account are available the day your bank receives them. EFT also eliminates the potential delay in receiving payments due to delivery disruptions or lost mail.
  3. EFT payments are more efficient than cheques. Once a Supplier has signed up for direct deposit, time will be saved by not having to physically go to your financial institution to deposit payments.

To take advantage of our EFT Program, please contact our Accounts Payable department.

PLEASE NOTE: At this time, we are registering Canadian Suppliers who receive payments in Canadian dollars. We look forward to your registration in our EFT program. If you have questions or comments, please feel free to contact our Accounts Payable department.

Open purchase orders are still valid and should be fulfilled according to the instructions on it. Please remember that as of January 1, 2020, all invoices should be submitted to “The Canada Life Assurance Company”.

As of January 1, 2020, suppliers should submit all invoices to “The Canada Life Assurance Company” – regardless of which company the purchase order came from. Other invoice details such as address remain unchanged.

Note: During the transition period, we will still accept invoices in the name of The Great-West Life Assurance Company and London Life Insurance Company.

Amalgamation does not change existing contractual agreements. All terms and conditions in contracts with The Great-West Life Assurance Company or London Life Insurance Company remain valid and the rights and responsibilities continue, but with The Canada Life Assurance Company.

Note: At the appropriate opportunity (e.g. renewal or amendment) we will determine how best to structure our contractual arrangements.