Update on recent cyber incident

Canada Life has completed its investigation into a recent cyber incident involving unauthorized access to certain applications through an employee account.

Third-party cybersecurity experts have confirmed that the incident has been fully contained, and there is no evidence of any ongoing unauthorized activity in our environment.

Who was impacted?

As part of our investigation, we completed a thorough data analysis and have notified all individuals whose sensitive personal data was identified as impacted. Those individuals have been offered credit monitoring protection at no cost.

We’ve informed advisors and plan sponsors whose clients or members have been notified of an impact.

We have also posted public notifications on our websites to inform stakeholders of the increased risk of malicious communications attempts following this incident.

What is being done to prevent future cyber incidents?

From the outset, our priority was to act quickly to protect information, support those affected, and work with leading cybersecurity experts to understand exactly what occurred. As part of this work, we have strengthened safeguards to reduce the risk of similar incidents in the future.

Canada Life takes the protection of personal information extremely seriously. Cyber threats continue to affect organizations across all sectors. We have always invested significantly in our systems, processes and people and are committed to continue to do so to safeguard the information entrusted to us.

We appreciate the patience and understanding shown by our customers, advisors, consultants, plan sponsors, and partners during the course of our incident response efforts.

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