Canada Life recently identified a cyber incident

Canada Life recently identified a cyber incident involving unauthorized access to certain applications through an employee account. The incident has been contained and regular operations and services continue.

We launched an immediate investigation with support from leading third-party cybersecurity experts, and notified authorities.

Our primary focus is the protection and care of our customers, advisors, and employees. While we are finalizing a thorough analysis to understand the exact nature and full scope of impact, we have begun communicating with our customers.

Individuals whose personal information was affected will be contacted directly over the coming days as appropriate, and will be offered credit monitoring protection at no cost. Our current assessment is that it is a small proportion of our customers who may have been impacted.

We share the concern of our customers and remain committed to doing the right thing for our stakeholders while navigating this unfortunate event. 

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