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How Canada Life is supporting you during COVID-19

COVID-19-related travel advisories and out-of-country emergency care

If you have an out-of-country emergency benefit, travel advisories don’t affect your coverage. Your emergency benefit includes medical care required to treat Covid-19.

If you are asked to show proof of your coverage, you can find a coverage confirmation letter and answers to frequent questions  on the member website.

Covid-19 testing, quarantine expenses, missed or rescheduled flights as a result of testing positive or border closures aren’t covered by your emergency care benefit. Talk to your travel agent or airline to understand how advisories may affect flights and travel-related expenses.

Canada Life’s position on claims related to vaccines

In recent weeks, we’ve received questions pertaining to risks of claim eligibility if a customer receives a COVID-19 vaccination.

When a COVID-19 vaccine has been given by an authorized health professional, side-effects or complications from the vaccine would not limit an individual’s eligibility.

Government-approved COVID-19 vaccinations are tested to make sure they’re safe and effective. While some people have reported side effects after being immunized with a COVID-19 vaccine in Canada, those side effects aren’t necessarily related to the vaccine.

The Canadian Life and Health Insurance Association (CLHIA) has also released their positionOpens a new website in a new window - Opens in a new window on the vaccine as it relates to insurance coverage. They stress that vaccination is one of the most effective means to protect yourself and others from serious illness and death from COVID-19 and that receiving the vaccine will not affect your individual or workplace life, health or disability insurance benefits.  

Our commitment to you hasn’t changed during the pandemic. The financial, physical and mental well-being of our customers is our top priority. 

A message from our President and COO, Canada

As the COVID-19 situation continues to evolve, we’re leveraging the most up-to-date information from public health authorities. This helps us make decisions about our operations so we can continue serving Canadians from coast to coast.

The health and safety of our employees, communities, customers, advisors and plan sponsors is our number one priority.

At a time when headlines are often changing, one thing remains constant: Customers are at the centre of what we do. Count on us to provide the best service we can under these unique circumstances, keep your personal information safe and do everything we can to contribute to your well-being.

Claims, coverage and product information

If you have a group benefits through your employer

If you have investments or insurance from an advisor

Our commitment to our employees and investors

None of the information made available on this site should take the place of, or be a substitute for, medical advice or official guidance and/or direction issued by your public health authorities or local government. We encourage you to visit the World Health Organization website and your local government health authority websites for the most up-to-date and reliable information about the status of the coronavirus in your region.