We work to foster a culture that focuses on the needs of our customers. This means understanding their point of view and presenting solutions that meet their needs. It also means we strive to be prompt and fair in our decisions and actions. We have established channels and processes to resolve customer concerns, and our goal is to resolve concerns through these mechanisms. Above all, we promise to treat your concerns with respect and to respond to them in a timely fashion.
Code of conduct
As a wholly-owned subsidiary of Great-West Lifeco, Canada Life adheres to the Code of Business Conduct and Ethics adopted by Great-West Lifeco. A copy of the Code of Business Conduct and Ethics is available on the SEDAR websiteOpens a new website in a new window or you can download a printable versionOpens a new website in a new window.
Consumer Code of Ethics
Canada Life is a member of the Canadian Life and Health Insurance Association, a voluntary trade association which represents the collective interests of its member life and health insurers. Since 1990 all members have undertaken to adhere to the Consumer Code of EthicsOpens a new website in a new window as a condition of membership.
This Code focuses on fair treatment of consumers through:
- A competitive marketplace
- Clear and straightforward advertising
- Competent sales and services
- Respecting the privacy of consumers