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Counselling and Support Services

When faced with a critical illness, people often have many questions and concerns. But where can you turn to for information, understanding and support?

LifeAdvance provides you and your primary caregiver with access to the counselling and support services of Shepell·fgi™, upon diagnosis of a covered critical illness.

Professional Counselling Services

Confidential support and assistance from skilled counsellors to help with personal or emotional issues. It includes up to 12 sessions for you and your immediate family members.

Child to Elder Care Resources

Community resource referrals for child care, elder care or parenting concerns you may face when dealing with a critical illness.

Legal and Financial Consultation

Professional financial advice to help with day-to-day budgeting given possible changes in your employment or financial situation, as well as general legal consultation on wills, trusts, estate planning or any related legal issues.

Registered Dieticians

Information from registered dieticians to help answer questions about dietary changes that may be required as a result of your condition.

Online Information Library

A website loaded with resources, fact sheets, articles and links. It is a convenient reference source for personal, family and lifestyle information that may be of help to you and your family.

Homecare Resources

Homecare referrals to assist you should you require post-operative care or help with general home care.

Smoking Cessation

Support and guidance to help you through the course of a smoking cessation program.

Online Stress Management

Internet-based, self-paced, interactive program to help you deal with the symptoms and management of stress.

Canada Life is in no way obligated to provide the services described above by Shepell FGI LP and may change or cancel access to these services at any time without notice.

Shepell·fgi will not charge you for the services they provide. The critical illness insured condition definitions in the LifeAdvance contract may be more restrictive than those for which Shepell·fgi provides services. These services may be provided even though you may not be entitled to benefits under the LifeAdvance policy. The costs of any medical or other services are not included in these services. Any representations or warranties concerning these services are those of Shepell·fgi and not Canada Life.

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