Counselling and Support Services

Confronting a critical illness can be one of the most stressful periods in anyone’s life. In addition to the immediate medical and financial needs that may be experienced, the insured child and/or primary caregiver may also have personal and family concerns to address.

If the child insured under a Child LifeAdvance policy is diagnosed with a critical illness insured condition named in the policy, the insured child and/or primary caregiver may contact Shepell•fgi™.

Shepell•fgi offers a range of services to help the insured child and/or his or her primary caregiver cope with many of the personal and family issues that may be experienced as a result of a critical illness. For up to 1 year after diagnosis, access will be available to the following counselling and support services.

Professional Counselling Services

Confidential support and assistance from skilled counsellors to assist with personal or emotional issues. It includes up to 12 sessions for the insured child and immediate family members.

Child to Elder Care Resources

Community resource referrals for any child care, elder care or parenting concerns one may face when dealing with a critical illness.

Legal and Financial Consultation

Professional financial advice to help with day-to-day budgeting given possible changes in employment or financial situation, as well as general legal consultation on wills, trusts, estate planning or any related legal issues.

Registered Dieticians

Information from registered dieticians to help answer questions about changes to diet that may be required as a result of the condition.

Online Information Library

A convenient reference source for personal, family and healthy lifestyle information from a website loaded with resources, fact sheets, articles and links to information that may be of help to the insured child and family.

Homecare Resources

Homecare referrals are available to assist if post-operative care or help with general home care is required.

Smoking Cessation

Support and guidance for the insured child through a smoking cessation program.

Online Stress Management

Internet-based, self-paced, interactive program to help the insured child and immediate family members deal with the symptoms and managing stress.

Access to these Services is not part of the policy contract. Canada Life is not obligated to make the services provided by Shepell•fgi available and may change or cancel access to these services at any time without notice.

Shepell•fgi will not charge for these services. The costs of any medical or other services are not included in these services.

The critical illness insured conditions definitions in the Child LifeAdvance contract may be more restrictive than those for which Shepell•fgi provides services. These services may be provided even though the insured child may not be entitled to benefits under the Child LifeAdvance policy.

Any representations or warranties concerning these services are those of Shepell•fgi and not Canada Life.