OmbudService for Life & Health Insurance

Canada Life is a member of the OmbudService for Life & Health Insurance (OLHI).

This independent service assists consumers with questions and concerns about life and health insurance products and services through:

OLHI Consumer Assistance Centre, which is staffed by counsellors with extensive experience and knowledge, and is available in English and French (1-800-268-8099 English; 1-800-361-8070 French).
Practical consumer guides that contain information and advice on products, the kind of coverage that is available, how to select and deal with a financial security advisor and many other useful tips.

Consumer Code of Ethics

Canada Life is a member of the Canadian Life and Health Insurance Association, a voluntary trade association which represents the collective interests of its member life and health insurers. Since 1990 all members have undertaken to adhere to the Consumer Code of Ethics as a condition of membership.

This Code focuses on fair treatment of consumers through:

A competitive marketplace
Clear and straightforward advertising
Competent sales and services
Respecting the privacy of consumers