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Ombudsman

Client service and satisfaction are our priority. If you have a concern about any of our products or services, you can contact our Ombudsman’s office.

For more information about our process for addressing concerns about your financial products and services, download the Client Satisfaction Process brochure [PDF].

Mailing address

Ombudsman
The Canada Life Assurance Company
255 Dufferin Avenue
London, Ontario, Canada
N6A 4K1

Fax number

519-435-7679

Contact the Ombudsman by email